Implementation Manager, Pricing Solutions

4 weeks ago

Tampa, Florida, United States Revenue Management Solutions Full time


THE OPPORTUNITY

As the Implementation Manager you will be responsible for leading client onboarding, training, and relationship management for our products. This role focuses on developing and executing a strategic implementation plan, ensuring a smooth onboarding experience for end users, and providing ongoing support to enhance product adoption and satisfaction.

WHO YOU'LL WORK WITH

As an Implementation Manager, you will work closely with clients and end users to ensure a smooth onboarding experience and provide ongoing support. You will collaborate with the analyst team to execute implementation plans, analyze user data, and optimize processes. Additionally, you'll partner with the software development team to report bugs and suggest product improvements, while working with customer success and support teams to enhance the overall user experience. You will also engage with product management to share insights and influence future enhancements, ensuring the product continues to meet user needs effectively

WHAT YOU'LL DO
  • Develop and implement a structured onboarding strategy to facilitate seamless product adoption.
  • Design and execute the implementation plan, coordinating with analysts and key stakeholders.
  • Oversee the onboarding process for a diverse user base with varying job functions and technical expertise.
  • Deliver training sessions and create resources to help users effectively navigate and utilize the product.
  • Act as the primary contact for user support, addressing concerns and resolving issues promptly.
  • Identify, document, and escalate technical issues or software bugs to the development team for resolution
  • Establish and maintain strong relationships with key users and stakeholders.
  • Serve as a trusted advisor, understanding user needs and ensuring the product delivers maximum value.
SKILLS AND QUALIFICATIONS
  • Bachelor's degree in Business Administration, Information Systems, Computer Science, Operations Management (or equivalent experience)
  • 2+ years of experience in customer service, project management, and supporting software or online applications
  • Client/user support experience via email and phone
  • Familiarity with Agile, Scrum, or Lean methodologies
  • Project management expertise with the ability to define and execute user relationship management strategies
  • Strong communication, leadership, and decision-making skills
  • Ability to collaborate effectively with both internal and external stakeholders
  • Understanding of common software user issues and proficiency in troubleshooting
  • Critical thinking and problem-solving skills to address user concerns and optimize processes
PREFERRED
  • PMP, Certified Scrum Master (CSM) or other Project Management certification
  • Prosci Change Management Certification
  • Experience with SaaS applications and software implementation
  • Familiarization with SSO and related common protocols
  • SQL and database knowledge
  • Data analysis and reporting
BENEFITS

As a full-time RMS employee, you will receive:
  • 100% employer paid HSA medical insurance, or 80% employer paid medical insurance for HMO and PPO plans for you and qualifying dependents,
  • Dental and vision insurance (80% employer paid)
  • Basic Life and AD&D insurance (100% employer paid)
  • Telemedicine (100% employer paid)
  • 401k plan with company matching contribution of 4% of annual gross salary with immediate vesting.
  • 15 business days paid vacation for the first year (pro rata). 20 days after two years, and 25 days after ten years.
  • 8 paid holidays + 1 personal floating holiday
  • Gym membership or ClassPass (optional)
  • Access to optional group insurance plans (100% employee paid): Accident, Critical Illness, Hospital, Voluntary Life and AD&D, Long-term Disability, Short-term Disability, and Pet Insurance
WHO WE ARE

Revenue Management Solutions (RMS) is committed to supporting restaurants through these ever-changing times. Today, more than 50 major brands in over 40 countries trust RMS for data-driven analytics and tech-enabled solutions to optimize sales, menus and a brand's financial health. Six of the top 10 US fast food brands and 16 of the top 30 global restaurant brands (equaling more than 100,000 restaurants) rely on RMS' software solutions and actionable insights to make informed business decisions that drive profitability and combat inflation and increasing wages. The company holds five US patents on menu pricing and customer segmentation and supports ongoing academic research efforts. For more information on how RMS helps its clients, visit revenuemanage.com.

WHAT WE BELIEVE

Our goal at RMS is to create a positive change in the communities we inhabit. With over 20 countries represented throughout our offices, we respect and embrace different cultures, interests, and actions. The acknowledgment of our unique identities is something that connects us across continents to uphold our values of diversity, respect, and responsibility.

Revenue Management Solutions LLC. is an equal opportunity employer and an E-verify participant. RMS considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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