Community Manager

3 weeks ago

Phoenix, Arizona, United States AAM LLC Full time

This position will offer flexibility to work from home after successfully completing a 90-day training period

Are you dedicated to delivering exceptional service? Are you interested in joining a team that takes pride in constructing a high-performing culture that empowers employees to work cohesively to reach their fullest potential? You may have just found a perfect fit with AAM

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R's) and management contracts.

Position Responsibilities:

  • Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance.
  • Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
  • Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
  • Solicit, negotiate and execute contracts for Association vendors and service providers.
  • Prepare and submit bid specs and work orders to vendors/service providers, as needed.
  • Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.
  • Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
  • Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
  • Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
  • Review, modify, code and approve Association invoices.
  • Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
  • Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
  • Exhibit a proactive approach to management; provide leadership in planning future growth.
  • Perform other duties as directed.
Knowledge, Skills and Abilities:
  • Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands and Work Environment:
  • Must be able to work evening and weekends as needed for meetings and emergencies.
  • Utilizing personal automobile for commuting to and from assigned communities.
  • Walking communities to inspect common areas per management contract.
  • Sitting and standing for moderate periods of time.

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