Front Desk Agent

Job Summary: The Front Desk position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Front Desk is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier.

Job Responsibilities:

Posts room charges and taxes to guest’s accounts

Processes guest charges voucher and credit card vouchers

Post charges to the guest accounts that have not been posted or were incurred on the night audit shift

Verifies all account postings and balances

Verifies that room rates are correct and posts those rates to guest accounts

Serve as a front desk agent especially in terms of check-in and check-out procedures

Prepares a summary of cash, check, and credit card activities

Summarizes results of operations for management

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information

Must have complete knowledge of emergency procedures

Balance the day’s charges, making corrections as necessary

Run end of day process in property management software (PMS)

Understand principles of auditing, balancing, and losing out accounts

Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

All other duties as assigned

Education and Experience:

Sufficient education and literacy needed to identify and read product labels and to communicate with guests.

Ability to read, write, speak, understand, and communicate in basic English preferred

Previously hospitality experience skills preferred

Knowledge, Skills, & Abilities:

Detail-oriented and thorough.

Ability to remain discreet and respect the privacy of guests.

Ability to perform consistent work to the highest of standards.

Ability to interact with guests in a pleasant, friendly way

Knowledge of hospitality operations

Strong eye for details

Good problem-solving skills

Ability to multitask

Basic Accounting skills

Solid customer service skills

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Ability to work cohesively with co-workers both within and outside of your department

Ability to compute accurate mathematical calculations

Physical Demands:

Prolonged periods standing and walking and bending

Frequent keyboarding

Working Conditions:

Indoor

Hours range 7am-3pm and 3pm-11pm

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. Pro Hospitality Group reserves the right to amend and change responsibilities to meet business and organizational needs.