Guest Services Agent

2 weeks ago

Portland, Oregon, United States Resolute Road Hospitality Full time

Job Type

Full-time

Description

The River's Edge Hotel a Tapestry Collection by Hilton located in Portland Oregon is looking to add to our hospitality family If you have a passion for the hospitality industry this position is for you Come join a wonderful group of people, and a great brand of hotels to start your career

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be available PM shifts, weekends & holidays
  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
  • Register guests to the hotel, verifying reservation, personal information and securing payment information
  • Promote the brand loyalty program and provide recognition and benefits to all present members
  • Book hotel reservations
  • Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
  • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
  • Maintain a house bank and make a deposit and accurate report of receipts daily
  • Cash checks and exchange currency for guests
  • Process all Gourmet Pantry and retail transactions for the guests
  • Issue key to and control entrance of safety deposit boxes
  • Post miscellaneous charges as requested
  • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
  • Maintain appropriate market inventory levels, restocking when necessary
  • Assure overall cleanliness of the front office area, lobby, and surrounding areas
  • Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
  • Maintain professional image at all times through appearance and dress
  • Follow Company policies and procedures
  • Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
  • Knowledge of front desk operations and procedures, guest services and hotel services
  • Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
  • Able to read and write to facilitate the communication process
  • Able to work independently and desire to participate as part of a team
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
  • Ability to access and accurately input information using a moderately complex computer system
  • Create sense of urgency in matters that will impact the success of the business
  • Demonstrate genuine care for customers and employees
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
  • Possess complete knowledge of emergency procedures of the hotel
  • Ability to observe and detect signs of emergency situations
  • Able to work in fast paced environment
  • Able to prioritize, organize, and manage multiple tasks
EDUCATION

High school graduate or GED required, or equivalent combination of education and experience.

EXPERIENCE

Previous hospitality experience, especially within the brand, preferred, but not required.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.

OTHER

Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

115RRHPDXRE

Salary Description

$20.50/hour

  • Guest Service Agent/Valet Attendant

    4 days ago

    Portland, Oregon, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculo Valet Attendant, Guest Service, Agent, Valet, Attendant, Service

  • Guest Service Agent

    4 weeks ago

    Portland, Oregon, United States MKM Hotels Full time

    Guest Service Agent Department: Front Office/Guest Services Brand New IHG Hotel Hiring Full Time and Part Time 7AM-3PM, 3PM-11PM, 11PM-7AM Job Summary Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary...

  • Guest Service Agent

    7 days ago

    Portland, Oregon, United States MKM Hotels Full time

    Guest Service Agent Department: Front Office/Guest Services Brand New IHG Hotel Hiring Full Time and Part Time 7AM-3PM, 3PM-11PM, 11PM-7AM Job Summary Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary...

  • Guest Service Agent

    6 days ago

    Portland, Oregon, United States MKM Hotels Full time

    Guest Service Agent New IHG Hotel Hiring Full Time and Part Time 7AM-3PM, 3PM-11PM, 11PM-7AM ***MUST HAVE HOTEL FRONT DESK EXPERIENCE***Job Summary Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary...

  • Guest Services Agent

    2 weeks ago

    Portland, Oregon, United States STAYPINEAPPLE Full time

    To quick apply to this position, text SP3950 to (425) 961-9911 Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the...

  • Guest Services Agent

    7 days ago

    Portland, Oregon, United States Staypineapple Full time

    Job Description Job Description To quick apply to this position, text SP3950 to Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a...

  • Guest Services Agent

    1 week ago

    Portland, Oregon, United States Highgate Hotels Full time

    Guest Services AgentRequisition ID 2025-62561Category Front Office OperationsJob LocationUS-OR-PortlandPropertyCourtyard Portland EastCompensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets...

  • Guest Service Agent

    7 days ago

    Portland, Oregon, United States The Hoxton Part time

    Job Description Job Description Company DescriptionMore about us…The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy...

  • Guest Services Agent

    4 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    4 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    1 week ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Compensation Type HourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Representative

    5 days ago

    Portland, Oregon, United States MKM Hotels Full time

    Job SummaryMKM Hotels is seeking a skilled Guest Service Agent to join our front desk team. About the RoleAs a Guest Service Agent, you will be responsible for providing exceptional service to our guests, handling requests, and resolving any issues that may arise. You will work closely with other departments to ensure seamless execution of hotel operations....

  • Overnight Guest Service Aide

    2 weeks ago

    Portland, Oregon, United States Marriott Full time

    Marriott Hotels - JobID: C734C066CA137C6D033AE6D1CE8E91F9 [Front Desk Agent / Concierge] As a Guest Service Aide at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing guest inquiries and concerns promptly; Maintain cleanliness and organization of lobby and common areas; Coordinate...

  • Guest Services Agents

    3 days ago

    Portland, Oregon, United States PM Hotel Group Full time

    Job Details Description What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job...

  • Airline Guest Services Specialist

    5 days ago

    Portland, Oregon, United States Horizon Air Full time

    Join Our Team:Horizon Air is seeking a talented and customer-focused individual to join our team as a Passenger Service Agent. In this role, you'll have the opportunity to make a real difference in the lives of our guests, creating unforgettable experiences through exceptional service. If you're passionate about delivering remarkable results and thrive in a...

  • Guest Experience Associate

    4 days ago

    Portland, Oregon, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    The Kimpton Hotel & Restaurant Group, LLC seeks a dedicated Guest Service Agent/Valet Attendant to join our team. This role is responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. About the Job Job Summary: As a Guest Service Agent/Valet Attendant, you will be the face of our hotel, handling...

  • Hotel Front Desk Agent

    6 days ago

    Portland, Oregon, United States Rising Star Group Llc Full time

    Job Description Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Hotel Front Desk Agent

    4 weeks ago

    Portland, Oregon, United States Rising Star Group Llc Full time

    Benefits:401(k)Employee discountsFlexible scheduleHealth insuranceWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you...