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Service Desk
4 months ago
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
Workday experience a plus | High school diploma or GED REQUIRED | 1 year of relevant work experience REQUIRED | 2 years experience in net working, active directory in a healthcare setting PREFERRED
15 month assignment | possibility of conversion after assignment completion | Hybrid options | shifts vary from day shift to night shift depending on scheduling needs
