Breakfast Attendant

2 weeks ago

Green Bay, United States StepStone Hospitality Full time
1. Administration

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.

• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.

• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.

• Use proper verbiage and etiquette including serving ladies first

• Write order on check or memorize order.

• Relay order to kitchen and service bar utilizing point of sale system

• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.

• Total bill and accept payment or refer guest to cashier.

• Ladle soup, portion pies and desserts, and brew coffee.

• Clear and reset counters or table at conclusion of each course.

• Assist in cleaning and wiping down of service areas and prep areas

• Notify a manager immediately of any guest complaints.

• Use proper etiquette guidelines for seating guests.

• Ask department telephone using proper telephone etiquette

• Practice and observe all safety rules and procedures.

• Assist all service personnel in any duties as requested.

• Maintain and follow all cash handling procedures.

• Ability to accurately use various office software.

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

• Understands and communicates the StepStone Mission and Core Values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

EOE/M/F/V/D/

Requirements

5. These are required of every associate.

• Minimum lifting of 50 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, typing.

• Minimum pulling of 50 pounds.

• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.

• Must have good mathematical and computer skills.

• High school education preferred. Relevant training and experience required.

• Ability to timely obtain any required licenses or certificates.

• CPR training and first aid training preferred.

• Additional language ability preferred.

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