Medical Assistant Supervisor

4 weeks ago

Elizabethtown, United States 360care Full time
Overview

This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field and Branch Managers. Works collaboratively with all departments to achieve the coordination of high-quality care. In addition, will assist physicians at assigned long term care facilities with optometry, podiatry, and audiology care.

Responsibilities

  • Assist doctor in prompt and courteous manner.
  • Completes chart prep on scheduled patients prior to every visit.
  • Verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records during patient visits.
  • Maintains current and accurate clinical records and charts through electronic medical records.
  • Completes end of visit reports on the day of visit and shares with management.
  • Works with staff to coordinate and maintain patient flow during facility visit (may remove socks/shoes, may push wheelchair).
  • Responsible for all care and cleaning of medical equipment at the end of every visit.
  • Ensure all medical equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.
  • Responsible for clean-up of service area used facility upon departure of visit.
  • Coordinate prompt delivery of eyeglasses to patients in territory.
  • Deliver eyeglasses and make adjustments or repairs on resident eyeglasses as needed.
  • Participates in the recruiting, interviewing, and on-board training of field assistants.
  • Ensures consistency in all training and coaching provided to the field assistants.
  • Provides feedback to the employee and manager for coaching and performance reviews.
  • Ensure field employees have appropriate tools, systems and supplies with the good understanding knowledge of function.
  • Assist with approving payroll and expense reports for the field staff.
  • Manages clinic schedule and assist with coverage and reschedules as needed.
  • Conducts weekly audits of staff end of visit reports and provides feedback to the employee and manager.
  • Conducts quarterly observations for training and continued education with the field staff.
  • Responsible for overall success of clinic visits and number of patients seen vs scheduled.
  • Maintains supply order for region.
  • Assist field with daily challenges involving equipment or customers concerns.
  • Manages broken equipment and repairs for the region.
  • Attend and work with new providers on first visits.
  • Proactively evaluates operational results and makes suggestions for improvement.
  • Attend first visits to new facilities as required.
  • Assist with facility and provider concerns regarding field service.
  • Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
  • Provides constructive feedback to management on a consistent basis.
  • Ensure compliance and industry standards of HIPAA.
  • Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
  • Communicates and follows up with team for compliance and performance related changes and issues.
  • Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
  • Monitor scheduling of providers, medical assistants, and administrative staff for multiple locations.
  • Stay up-to-date with EMR functionality and processes.
  • Assist with implement process on policy changes and improvements made by Corporation to maintain standardization.
  • Emphasize customer service in all aspects of operations.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
  • Must be willing to travel 100%.
Qualifications
  • Associates or Bachelor's Degree in a related field preferred.
  • Minimum 3 years clinic or medical practice environment experience.
  • Minimum 3 years supervisory experience.
  • Excellent interpersonal, oral, and written communication skills.
  • Must be detail oriented and self-motivated to set the pace of the team.
  • Excellent customer service skills.
  • Ability to problem solve independently and / or a team.
  • Work alongside team members.
  • Experience in EMR, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
  • Anticipate needs in a proactive manner in an effort to increase satisfaction.
  • Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

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