Relationship Banker I

4 weeks ago

Medford, United States USALLIANCE Financial Full time
Location:
Please note this is a part-timerole that will include Saturdays – Medford, MA

About this role:

USALLIANCE Financial is committed to making a positive difference in the lives of our members and community. Relationship Banker I is responsible for the delivery of exceptional member experiences, implementing USALLIANCE’s sales and service standards by offering products and services to improve our members’ financial position. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

Responsibilities:
  • Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications.
  • Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.
  • Offer additional support to our Call Center when needed.
  • Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.
  • Maintain the privacy and confidentiality of Credit Union members’ and employee account and business information. Identify and communicate areas for continual improvement of business processes to support efficiency.
  • Participate in branch outreach events and be an ambassador of USALLIANCE by participating in local community and SEG events.
  • Travel to other branch locations as needed.
  • Assist with vault / ATM custodian role.
Who you are:
  • Minimum of 1-year cash handling experience
  • Great people skills with “can do” attitude and high energy level.
  • Ability to multi task - manage multiple priorities and systems.
  • Work independently and cooperatively with other credit union team members and departments.
  • Strong communication, attention to detail, and active listening skills.
  • High school diploma or equivalent.
  • Previous banking and/or contact center a plus.
  • Bilingual (English/Spanish) is a plus.
Benefits:
  • Enjoy medical, dental and vision insurance from day one of employment (Full Time Staff)
  • 401K - 100% match up to 6%
  • Federal Holidays
  • Work-Life Balance
  • Career Planning
  • Bonus Eligible


EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.00 - $24.00 exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

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