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Dispatcher

4 months ago

Roselle, United States Ambassador Resources Full time

JOB TITLE: Dispatcher
DEPARTMENT: Domestic Trucking

KEY TASKS AND RESPONSIBILITIES:

  • Handle customer service emails, rate emails, and answer/make phone calls.
  • Review Daily Domestic Reports for shipment status and notify customers accordingly.
  • Maintain all communication via email alias.
  • Must always maintain professionalism with both team and customers.
  • Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
  • Ensure all shipments are properly billed.
  • Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
  • Validate and Process new orders received in TMS within minutes.
  • Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
  • Other duties as the department develops.


QUALIFICATIONS:
  • Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
  • Strong verbal and written communication skills.
  • Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
  • Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.


If interested please send resume to David.Cornwell@ambassadorresources.com