Service Desk Analyst
1 week ago
Service Desk Analyst Job Ref 2404324 Category Professional & Business Support Job Family Information Technology Department IT Service Desk Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Service Desk Analyst provides superior customer service to customers in an ever-growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate, and accurately diagnose details of a service need in the tracking system. Exceptional Skills and Qualifications Applicants for this position should be able to communicate effectively with customers, fellow staff, and partners in verbal and written form. • High school diploma or GED required. • Two (2) or more years of experience in customer service or experience providing technical support to end users. • Ability to adapt to a variety of situations, changes, and new learnings. • Desire to be helpful in ANY situation, technical or non-technical. • Knowledge of industry-standard concepts, practices, and procedures within the Service Desk or Help Desk field. Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
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Service Desk Analyst
3 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
3 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
2 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
4 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
4 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
3 weeks ago
Indianapolis, United States Insight Global Full timeInsight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be...
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Service Desk Analyst
2 weeks ago
Indianapolis, United States TEKsystems Full timeDescription:WEEKENDS 3RD SHIFT + 2 WEEK DAYS (Weekend shifts are also always on site).Training will largely happen during standard business hours on site. Following training, consultant would be working on site Saturday / Sunday (noon – midnight), and two weekdays of their choosing at home (time TBD with consultant). The first 6 weeks of training will be...
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Service Desk Analyst
2 weeks ago
Indianapolis, United States TEKsystems Full timeDescription: WEEKENDS 3RD SHIFT + 2 WEEK DAYS (Weekend shifts are also always on site). Training will largely happen during standard business hours on site. Following training, consultant would be working on site Saturday / Sunday (noon – midnight), and two weekdays of their choosing at home (time TBD with consultant). The first 6 weeks of training will be...
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Service Desk Analyst
1 week ago
Indianapolis, United States Anchor Point Technology Resources Full timeA large local healthcare company is hiring a **3rd shift service desk analyst**This role requires weekends and onsite for 2/3 days a week. Hours are from noon to midnightJob Responsibilities:Provide a fantastic customer service experience for every client who calls the Service Center for assistanceCodeswitch customer/user jargon and industry terms understood...
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Service Desk Analyst
5 days ago
Indianapolis, United States Anchor Point Technology Resources Full timeA large local healthcare company is hiring a **3rd shift service desk analyst**This role requires weekends and onsite for 2/3 days a week. Hours are from noon to midnightJob Responsibilities:Provide a fantastic customer service experience for every client who calls the Service Center for assistanceCodeswitch customer/user jargon and industry terms understood...
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Service Desk Analyst II
1 month ago
Indianapolis, United States Eskenazi Health Full timeThe Service Desk Analyst II works all tickets with the intent of resolving while the customer is on the phone. Essential Functions and Responsibilities Work all tickets with the intent of resolving while the customer is on the telephone Provides correct and current 10 digit contact numbers and email address in all ticket, Performs problem...
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Service Desk Analyst II
6 days ago
Indianapolis, Indiana, United States Eskenazi Health Full timeThe Service Desk Analyst II works all tickets with the intent of resolving while the customer is on the phone. Essential Functions and Responsibilities Work all tickets with the intent of resolving while the customer is on the telephone Provides correct and current 10 digit contact numbers and email address in all ticket, Performs problem resolution...
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Service Desk Analyst II
3 weeks ago
Indianapolis, United States Eskenazi Health Full timeThe Service Desk Analyst II works all tickets with the intent of resolving while the customer is on the phone. Essential Functions and Responsibilities Work all tickets with the intent of resolving while the customer is on the telephone Provides correct and current 10 digit contact numbers and email address in all ticket, Performs problem...
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IT Service Desk Analyst
1 month ago
Indianapolis, United States The Heritage Group Full timeJob Summary: The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first...
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IT Service Desk Analyst
2 weeks ago
Indianapolis, United States The Heritage Group Full timeJob Summary: The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first...
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Help Desk Analyst
4 days ago
Indianapolis, United States National Hot Rod Assn Full timeWHO WE ARE At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professional racers....
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IT Service Analyst Level II
3 weeks ago
Indianapolis, United States Taft Stettinius & Hollister Full timeTaft is seeking an IT Service Analyst Level II to join our team in our Indianapolis office. We are seeking an IT Service Analyst Level II for our Indianapolis office. The IT Service Analyst Level II serves clients by providing technical support to our attorneys and staff. All Taft employees operate under a "Client First" philosophy-in all things, we seek to...
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IT Support Desk Analyst
1 month ago
Indianapolis, United States The Heritage Group Full timeJob DescriptionJob DescriptionJob Summary:The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service,...
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IT Support Desk Analyst
3 weeks ago
Indianapolis, United States The Heritage Group Full timeJob DescriptionJob DescriptionJob Summary:The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service,...
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IT Support Desk Analyst
1 week ago
Indianapolis, United States The Heritage Group Full timeJob DescriptionJob DescriptionJob Summary:The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service,...
