OTC-Product Owner-Order Management

2 days ago

Cleveland, Ohio, United States The Sherwin-Williams Company Full time

CORE RESPONSIBILITIES AND TASKS:

  • Develop new concepts for products and features in alignment with the objectives of the Global Transformation Office and assess the product's progress with input from Delivery Leads and Scrum Masters
  • Create user stories to share the Product's development and progress against business outcomes with Business Executives and the Leadership prioritize all stories to ensure work focuses on those with maximum value that align with the Global Transformation Office strategy.
  • Responsible for strategic and technical execution (end-to-end) of business user stories and coordinate the Business Process Governance with the right stakeholders.
  • Work with the Portfolio Product Leadership Team to set the agility strategy and funding requirements.
  • Conduct / support formal performance reviews, celebrating hard work, individual and team success.
  • Comprehend key business objectives and requirements of a product to make final decisions on functionality.
  • Provide feedback to the work of the Product Manager to help them define a product differentiation strategy.
  • Collaborate with cross-functional teams/processes to ensure a shared understanding of requirements for successful implementation, including program management, process management, data management, change management, and customers.
  • Work in partnership with process owners to ensure the process is executed appropriately during project initiatives (Order to Cash, Source to Pay, Planning/Manufacturing/Inventory, Acquire to Retire, and Record to Report)
  • Understand what is important to the customer, data standards, process standards; collect feedback from users and incorporate user feedback to enhance product features and usability.
  • Understand and support inter-team dependencies and escalate issues with the coordination of the product manager.
  • Groom the product backlog, breaking down epics and estimating user stories.
  • Track the progress towards the release of a product and keep the project and process teams apprised of the same.
  • Communicate the product vision, roadmap and business intent to the Scrum/development team and ensure close collaboration with the development team.
  • Coordinate with Scrum team, set and communicate release date and scope.
  • Provide support to users of the ERP system, including troubleshooting problems, answering questions, and providing training recommendations.
  • Deliver comprehensive product training that aligns with the organization's change management plan.
  • Coordinates cross functionally with other Operations and Supply chain teams to ensure alignment.
  • Prepare and plan budgets to determine how to use company resources to launch new initiatives.
  • Standardize the logistic flow of jobs within the manufacturing workshops (launching & Gantt, work ticket, job tracking wide spectrum)
  • Work collaboratively with the Continuous improvement (CI) team to ensure processes are executed and improved.
  • Animate the local expert's community (Key users, SMEs) to ensure the processes enrichment and the enhancements of the IT solution.

"Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

FORMAL EDUCATION:

Required:

  • Bachelor's Degree

Preferred:

  • Six Sigma, Lean training

KNOWLEDGE & EXPERIENCE:

Required:

  • 5+ years in an agile delivery framework, or requirement development or Product Owner role.
  • Prior Operations or CRM and Order to Cash experience.
  • Prior knowledge of key process and technical products within Order Management, Product Data Management.
  • Knowledge of ERP operating systems tools and databases
  • Experience working with Oracle system.
  • Experience with, and strong understanding of Product Ownership for Agile Scrum Teams
  • Proven ability to analyze complex cross functional business process and defining integrated user stories using industry standard techniques.
  • Experience working as part of an Agile Release Train in the Scaled Agile Framework (SAFe)

Preferred:

  • Understanding of Order Management methods and models as defined by Sherwin-Williams Global Process Owners
  • Excellent verbal and written communication skills, tailoring to audiences.
  • Excellent critical thinking skills and demonstrated ability to proactively manage stakeholder expectations.
  • Ability to work in distributed teams and develop multi-level relationships.
  • Proven ability to manage dependencies and shifting priorities.
  • Ability to support multiple projects, facilitate meetings, and follow up action items.
  • Ability to lead and influence without direct authority.
  • Ability to utilize Continuous Improvement tools and processes.
  • Experience working in a team-oriented, collaborative environment.
  • Excellent communication skills to be able to influence peers and executives, as well as external partners.
  • Experience defining and leading the delivery of an API portfolio that is consumable by both internal and external parties.
  • Strong work ethic demonstrated attention to detail, excellent time management and organizational skills.
  • Ability to work both independently and within a close team environment.
  • Ability to listen to and understand business needs.
  • Knowledge of SW legacy best practices in Order Mgmt & Pricing
  • Proven ability to suggest improvements to end to end Order Mgmt processes.
  • Demonstrate accurate inventory management & fulfillment knowledge.
  • Proven ability to optimize end to end order fulfillment.
  • Experience in Order MGMT & Pricing Applications - Systems and key Integrations preferred.
  • Ability to examine/implement real-time order tracking.
  • Demonstrate strong collaboration & communication skills driving change.

TECHNICAL/SKILL REQUIREMENTS:

Required:

  • Product owner experience, ideally managing APIs as a product in a High paced environment, where requirement change management is a key.
  • Understanding of agile methodology, techniques, and agile tools (such as Jira and Confluence)
  • Expertise in Agile product development
  • Familiar Security frameworks (e.g., JWT, OATH2) for APIs
  • Experience in creating REST API documentation using tools.
  • Hands on experience on Jira, Confluence and Mural board
  • Standard industry certifications such as SAFe, CSPO, or PSPO are preferred.

Travel 20%

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