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3 months ago

Arlington, United States Westin Arlington Gateway Full time
Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation’s Capital in just minutes. See historic monuments and museums, shop trendy Georgetown, slip in a round of golf after your meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.

Overview

Greet and escort guests to restaurant tables in accordance with established guest service standards.

Responsibilities
  • Greet and warmly welcome guests at the door.
  • Escort guests to the dining room, and introduce them to their server.
  • Answer the telephone, book reservations, and move tables together to accommodate large parties.
  • Monitor the open dining sections of the restaurant for empty and cleaned tables.
  • Estimate wait times for guests, and monitor the guest waiting list.
  • Ensure all guest needs are met to the required standard.
  • Correctly account for all payments taken.
  • Perform other reasonable job duties as requested by leader.
Qualifications
  • High School diploma and/or experience in a hotel or a related field preferred. 
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
  • Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner. 
  • Flexible and long hours are sometimes required. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  • Ability to stand duringtheentire shift.