Senior Service Advocate

4 weeks ago

Austin, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary The Sr. Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the ISM suite of services. Required Qualifications Ability to build a trusting relationships by taking accountability to fully understand the member’s needs. Ability to resolve complex issues with sensitivity and discretion. Uses communication skills to build relationships with both internal and external members/constituents. Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards. Demonstrates professionalism and presents a positive image when interacting with members and constituents. Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction. Demonstrates functional expertise and leadership ability. Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Preferred Qualifications Strong communication skills Understanding of medical terminology Problem solving skills Computer literate, Microsoft Word and Excel experience a plus Education High School Diploma or G.E.D. Some college preferred Pay Range The typical pay range for this role is: $18.50 - $37.02 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 05/24/2024 We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

  • Service Advocate

    2 weeks ago

    Austin, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Customer Service Advocate

    1 week ago

    Austin, Texas, United States ASSA ABLOY Full time

    Career Opportunities: Customer Service Advocate Requisition ID Posted - HID Global Corporation - SI - Desktop - USA: Texas (Austin - Center Ridge Dr.) More (2) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - Travel Required: 0%-10% ? Job Description Print Preview An Amazing Career Opportunity for?a Customer...

  • Lead Advocate

    3 weeks ago

    Austin, United States Unbound Now Full time

    At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please...

  • Lead Advocate

    1 month ago

    Austin, United States Unbound Now Full time

    Job DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...

  • Lead Advocate

    3 weeks ago

    Austin, United States Unbound Now Full time

    Job DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...

  • Advocate

    1 month ago

    Austin, United States Unbound Now Full time

    Job DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...

  • Advocate

    3 weeks ago

    Austin, United States Unbound Now Full time

    Job DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...

  • Customer Service Delivery Advocate

    1 month ago

    Austin, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Be a Beacon of Joy: Companion

    4 days ago

    Austin, United States Caring Senior Service Full time

    Are you dedicated to enhancing the lives of seniors? Caring Senior Service is looking for compassionate Home Care Aides and Companions in the Austin metro area to provide individualized care for the elderly. **What You'll Do**: - Offer companionship and engage in meaningful activities - Prepare nutritious meals and assist with eating - Help with personal...

  • Schedule Manager Position

    3 weeks ago

    Austin, United States Caring Senior Service Full time

    **Make a career choice that makes a difference in the lives of seniors, become a homecare champion!** We are a non-medical, in-home caregiver agency that is dedicated to those we serve and to our team who makes it all happen. Our services include personal care assistance, meal planning and preparation, medication reminding, housekeeping duties and other...

  • Patient Advocate

    2 months ago

    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...

  • Patient Advocate

    2 weeks ago

    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...

  • Medicaid Eligibility Advocate

    1 month ago

    Austin, United States HCA Full time

    Schedule: Monday-Friday 10:30AM-7:00PM, Onsite Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! Benefits St. David's Medical Center, offers a total...

  • Medicaid Eligibility Advocate

    4 weeks ago

    Austin, United States HCA Full time

    Schedule: Monday-Friday 10:30AM-7:00PM, Onsite Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! Benefits St. David's Medical Center, offers a total...

  • Medicaid Eligibility Advocate

    3 weeks ago

    Austin, United States St. David's South Austin Medical Center Full time

    **Schedule: Monday-Friday 10:30AM-7:00PM, Onsite**: Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! **Benefits**: St. David's Medical Center, offers a...

  • Family Advocate

    1 month ago

    Austin, United States Child Full time

    Position Purpose The Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual and family goals. Minimum...

  • Family Advocate

    2 weeks ago

    Austin, United States Child Full time

    Position Purpose The Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual and family goals. Minimum...

  • Advocate

    1 week ago

    Austin, United States Unbound Now Full time

    At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please...

  • Family Advocate

    2 months ago

    Austin, United States Child, Inc. Full time

    Job DescriptionJob DescriptionPosition PurposeThe Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual...

  • Family Advocate

    3 weeks ago

    Austin, United States Child, Inc. Full time

    Job DescriptionJob DescriptionPosition PurposeThe Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual...