Sales Support Representative

4 weeks ago

Gulfport, United States Storm Guard Full time
Benefits/Perks
  • Competitive compensation with incentives
  • Guaranteed hourly base pay + bonus structure
  • Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your customers and maximizing your own personal growth
  • Tools and Technology - Leverage state-of-the-art tools and platforms to maximize your efficiency
  • Fantastic company culture
  • Opportunity to gain skills and experience to advance your career with Storm Guard
  • Health, Dental and Vision insurance
  • Simple IRA matching program
Company OverviewStorm Guard is a locally owned and nationally backed roofing company. At Storm Guard, we care about each other and take care of our customers in their time of need. That's the Storm Guard "Way." It is the spirit running through the core of our entire organization. The family feel of our company and the development and support we give one another to be and do our best make Storm Guard an incredible place to work. Our people are motivated, driven, and passionate about serving others and accomplishing our goals. We are constantly challenging ourselves to be the leading industry experts to better serve our customers. We are committed to ongoing training and providing our employees with the knowledge and support needed to be successful. If you're looking for a team that values you, appreciates your unique skills and abilities, and also sees the potential in you, while giving you the tools and development you need to succeed, you've found the right place. When you join Storm Guard, you'll experience a shared dedication to a greater goal, in addition to an opportunity to be part of a future-focused team of innovative leaders as we expand nationwide.

Job Summary
As a Sales Support Representative, youwill play an integral role in the office, organizational, customer service support and ambassadorship for the Storm Guard location. This position answers, routes, and addresses all incoming communication as well as initiating outbound calls to solicit new business from our existing database of prior contacts. Our Sales Support Representatives are responsible for the day-to-day scheduling, setting appointments, communicating with potential customers and maintaining relations with existing customers. Common clerical duties in the role consist of making outbound calls and receiving inbound calls, inputting new customer information into the CRM system, updating sales calendars, reporting using Excel spreadsheets, sending emails and hard copy mailings, ordering and monitoring office supplies, and maintaining an organized and functional office environment.

In addition to these administrative functions, the Sales Support representative works closely with owners and the sales team in a support capacity and as a brand ambassador incorporating celebrations of successes and special events. Experience with web-based customer relationship management systems is helpful but can be taught. This person must enjoy talking and listening to people, and organizing schedules.

Responsibilities
  • Contact customers and schedule meetings for our sales team.
  • Answer calls, field questions and schedule appointments
  • Make outbound calls to potential customers
  • Accurately and fully enter data into our CRM system
  • Maintain professional relationships with homeowners.
  • Follow up and respond promptly to customer inquiries and service requests
  • Mail outs, emails, and other correspondence
  • Organize acknowledgement of company celebrations and events
  • Be kind and caring
Qualifications
  • A Demonstrated experience in an administrative, organizational, and/or support function
  • Relationship building
  • Web-based CRM usage
  • Detail oriented
  • Team player with a positive attitude
  • Excellent interpersonal and communication skills to build relationships and effectively convey information.
  • Honesty and integrity in all interactions with customers, colleagues, and vendors.


Compensation: $17.00 per hour

Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.

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