System Engineer
1 month ago
Why Choose Adapt?
Adapt Community Network is the leading nonprofit agency in New York City providing direct services, technology and advocacy to children and adults with cerebral palsy and other disabilities. Adapt Community Network offers a breadth of more than 85 comprehensive programs including medical, clinical, educational, technological, residential, and rehabilitative services to over 18,000 New York City residents and families annually. Our services are delivered by a staff of more than 3,000 trained and dedicated individuals, including several employees who have disabilities themselves.
SUMMARY
This IT role serves both ADAPT IT department and People Supported technology. In this role, the System Engineer is expected to ensure the stable operation and integrity of the agency's data, telephone VOIP system, video, voice, and wireless network services. The System Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, cybersecurity monitoring and maintenance, and all infrastructure-related network components. In addition, the System Engineer will engage in projects related to implementing, maintaining, and managing technology at residents and day programs for People Supported. Lead the day-to-day operation of all people supported technology at residents and day programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES for the IT DEPARTMENT
The duties and responsibilities of the System Engineer will include but are not limited to the following:
- Proactively manage all servers and server operating system components; Active Directory, GC, DCs, server upgrades and updates.
- Deploy and manage security solutions, including firewall, anti-virus, and intrusion detection systems.
- Deploy and manage physical and virtual servers and their associated operating systems and server-based application software.
- Deploy and manage LAN, WAN, and wireless networks, including servers, routers, switches, Internet, UPSs, wireless access points, smartphones, tablets, telephone VOIP systems and other hardware.
- Ensure consistent network connectivity of all servers, workstations, telephony and video equipment, and other network appliances.
- Responsible for daily monitoring, maintenance and testing of data backups in support of business continuity, disaster recovery and data restoration capabilities.
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for all network installations, including data, voice, and video systems.
- Notify and update his supervisor of all equipment problems and document their resolution or system changes.
- Oversee new and existing equipment, hardware, and firmware upgrades for People Supported technology.
- Conduct research on network products, services, protocols, and standards in support of network procurement efforts for People Supported technology.
- Integrate different technologies for all people supported in residents and day programs.
- Practice network asset management, including maintenance of network component inventory for People Supported technology.
- Work with staff members on creating and maintaining SMART technology in all residential and day programs.
- Supports the installation, configuration and troubleshooting of different technologies in all programs for People Supported.
- Researches, develops, and maintains new initiatives in technology for People Supported.
- Works closely with IT and Program Services division on new technology initiatives for People Supported.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Additional working hours as required.
- Travelling to various offices across New York.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Some travel within city boroughs is required.
- Strong understanding of the organization s goals and objectives
- Strong written and oral communication skills
- Exceptional interpersonal skills, with a focus on listening and questioning skills
- Strong documentation skills
- Excellent hardware troubleshooting skills.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language to non-technical staff and end users.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Four-year College diploma or university degree in the field of computer science, information sciences, or related field and four years equivalent work experience.
- Solid knowledge of Dell Enterprise Servers and EqualLogic and Compellent SAN.
- Administrator-level experience with server operating systems, including Windows 2016 Active Directory, group policy, DNS.
- Linux familiarity Administrator-level experience with Exchange 2016 and above
- VOIP Telephone Solutions Experience with Microsoft 365 & Azure Active Directory and Infrastructure
- Experience with server software including Barracuda Backup, Sophos, and Defender Anti-Virus.
- Experience with Cisco routers, switches, Cisco IOS and SonicWALL devices.
- Administrator-level experience with VMware ESXi, Vcenter server, virtual appliances and iSCSI and fiber communications.
- Hardware support and troubleshooting experience Network design/assessment experience.
- Practical understanding of routing protocols and networking fundamentals.
- Preferred ** Experience with a NextGen EHR/PM/File maintenance/Quest interface solutions and workflow. Experience working with assistive technology.
COMPENSATION: $70,000 Annually + Industry-Leading Benefits
ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.
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