Information & Technology Services Associate

3 weeks ago

Chicago, United States Chicago Public Schools Full time

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

Job Summary:

The Office of Information and Technology Services (ITS) works to build the capacity of schools to use information and technology, maintain network infrastructure, security standards, and support other departments to meet district goals. ITS provides innovative technology solutions that improve the quality of education for students, reduce the administrative burden on educators, facilitate parent interaction, increase community engagement, and support CPS' mission of transparency by focusing on the ease and equity of access to information.

The Information & Technology Services (ITS) Associate will support a variety of ITS work streams while rotating through various teams to assist with relevant projects and activities. This is a one-year, junior-level position that will provide new-to-the-field candidates with the opportunity to gain experience and build skills while developing a pipeline for potential future positions on CPS ITS teams. Depending upon the ITS team assignment, the ITS Associate may report to leadership such as the Director of Telecommunications, the Apple Device Management Team Lead, or the Director of Student Information Systems.

The ITS Associate will be held accountable for the following responsibilities:

  • ITS Team Support: Support various ITS teams by assisting with the completion of department-led operations work and specific ITS projects, to be assigned per the needs of each individual team. ITS teams supported include:
    • Information Security Team:
o Assisting the InfoSec team on identifying security gaps writing CPS and working to help solve for them

o Attend Meetings

o Communications and Technical Writing

o Data Analysis & Reporting
• Service Management Team:

o Business Analysis/Customer Engagement

o Organizational Change

o Knowledge Management/Documentation

o Administrative Tasks
• Student Information Systems Team:

o Attend Meetings

o Communications and Technical Writing

o Data Analysis & Reporting - 30

o Business Process analysis and technical support
  • General Support: Assist with effective, efficient, day-to-day ITS procedures through completing tasks that may include, but are not limited to, the following:
    • Assist with data entry and maintenance of records to ensure the accuracy of existing databases
    • Assist with the coordination of department or project-related communication plans, calendars, and timelines
    • Prepare research materials and presentations; assist with creating and and updating department documents, plans, and templates (ex: interview rubrics, onboarding handbooks, etc.)
    • Attend and/or facilitate ITS team meetings, recording meeting minutes as assigned
    • Assist with drafting memos, maintain electronic and/or paper files
    • Other duties and technical support as assigned
In order to be successful and achieve the above responsibilities, the ITS Associate must possess the following qualifications:

Education Required:
  • Bachelor's degree from an accredited college or university, or relevant work experience, is required
  • Master's degree from an accredited college or university is preferred
Experience Required:
  • Minimum of 1 year of professional or internship-level experience, including the following, strongly preferred:
    • Experience in education or school settings or government agencies
    • Experience working with technology (hardware and software)
    • Experience with data analysis and using tools such as SAS, Stata, and/or SQL
    • Experience designing IT training courses and curriculum
    • Experience in simple video production, website building, providing application and database support, and working on a desktop service desk team
Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication and presentation skills, capable of communicating with a broad range of CPS colleagues including school staff and district leaders
  • Excellent project management skills, organizational skills, and attention to detail
  • Strong analytical, critical thinking, and problem solving skills, including an ability to think in terms of processes and systems Ability to deliver high-quality work in a fast-paced environment, successfully meet established deadlines, effectively multi-task high-priority projects, and provide prompt, thorough information to multiple constituencies and stakeholders
  • Capable of success both working independently and as a member of a team, collaborating with colleagues and stakeholders across departmental boundaries, including both technical and non-technical personnel
  • Capable of providing customer service, responding efficiently and effectively to all technology-related inquiries or issues
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Knowledge of educational and organizational tools such as Apple Classroom, Google Classroom+ Google Apps, GoGuardian, ServiceNow, and Jamf Pro
Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
  • Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.

  • Information & Technology Services Associate

    3 weeks ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...

  • Allbound SDR

    2 hours ago

    Chicago, Illinois, United States Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Senior User Experience Designer

    2 weeks ago

    Chicago, Illinois, United States Amp Full time

    AMP is looking for a talented Sr. UX Designer to work on the digital ecommerce experience for a worldclass technology client. This is a remote role but the team primarily keeps West Coast hours.Responsibilities▸ Strong thinker comfortable with complex transaction flows, high-fidelity wireframes, prototypes, and UX documentation.▸ Defend design decisions...

  • Senior User Experience Designer

    3 days ago

    Chicago, Illinois, United States Amp Full time

    AMP is looking for a talented Sr. UX Designer to work on the digital ecommerce experience for a worldclass technology client. This is a remote role but the team primarily keeps West Coast hours. Responsibilities ▸ Strong thinker comfortable with complex transaction flows, high-fidelity wireframes, prototypes, and UX documentation. ▸ Defend design...

  • Information Technology Associate

    4 weeks ago

    Chicago, United States Children's Home and Aid Full time

    DescriptionBrightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through...

  • Information Technology Associate

    3 weeks ago

    Chicago, Illinois, United States Children's Home and Aid Full time

    Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed,...

  • Accounts Payable Specialist

    2 weeks ago

    Chicago, Illinois, United States AMP Americas Full time

    About Amp Americas Founded in 2011, Amp Americas builds, manages, operates and maintains RNG production facilities that convert dairy waste into carbon-negative hydrogen, renewable transportation fuel and power. The vertically-integrated company leverages over a decade of unique expertise and specialized experience in carbon-negative fuel development,...

  • Information Technology Associate

    4 weeks ago

    Chicago, IL, United States Children's Home and Aid Full time

    Description Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through...

  • Accounts Payable Manager

    2 weeks ago

    Chicago, Illinois, United States AMP Americas Full time

    About Amp Americas Founded in 2011, Amp Americas builds, manages, operates and maintains RNG production facilities that convert dairy waste into carbon-negative hydrogen, renewable transportation fuel and power. The vertically-integrated company leverages over a decade of unique expertise and specialized experience in carbon-negative fuel development,...

  • Information Technology Services Professional

    4 days ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    At Chicago Public Schools, we strive to provide a world-class learning experience for every student, in every school and neighborhood. To achieve this mission, our team is committed to building the capacity of schools to use information and technology effectively.The Office of Information and Technology Services (ITS) plays a crucial role in maintaining...

  • Deal Desk Manager

    2 days ago

    Chicago, Illinois, United States Culture Amp Full time

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Senior Director, Sales Development

    5 days ago

    Chicago, Illinois, United States Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Information Technology

    7 days ago

    Chicago, Illinois, United States American Bar Association Full time

    Information Technology - Senior Business Analyst ITABA Chicago, 321 North Clark, Chicago, Illinois, United States of America * Chicago, IL, USA Req #1741Tuesday, October 15, 2024The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals,...

  • Director of Sales Strategy

    5 days ago

    Chicago, Illinois, United States Culture Amp Full time

    Job OverviewCulture Amp is a leading employee experience platform that empowers companies to transform their work environment. As a Senior Director of Sales Development, you will lead our global sales development team to drive pipeline growth and revenue acceleration.About the RoleThis is a strategic leadership role requiring 10+ years of experience in sales...

  • Sales Development Leader

    4 days ago

    Chicago, Illinois, United States Culture Amp Full time

    About Culture AmpWe are a multi-product, multi-segment business dedicated to making a better world of work for all. Our commitment to diversity, equity, and inclusion drives us to create a workplace where everyone can thrive. As a Senior Director of Sales Development, you will join a dynamic team passionate about delivering exceptional customer experiences...

  • Group Director, Media Analytics

    3 weeks ago

    Chicago, Illinois, United States AMP Agency Full time

    Job SummaryAmbitious Group Director sought to lead Media Performance Analytics team, driving innovation in services and strategic team development.Key Responsibilities:Oversight of media analytics product and services delivery across client portfolio.Strategic leadership on key agency accounts, building strong relationships with clients.Leadership of media...

  • Information Technology

    2 weeks ago

    Chicago, Illinois, United States Chelsoft Solutions Co Full time

    Business Analyst (IT)only on W2local to Chicago IL Required Skills : CyberArkability to troubleshoot technical errors related to CyberArk CorePAS components Application integration (CP CCP ASCP) gather new CPM plugin requirements Automation exp (PACLI script Conjur Shell and/or Python) Application security with Active Directory and ADFS A minimum of 5 years...

  • Information Technology

    3 weeks ago

    Chicago, Illinois, United States State of Illinois Full time

    Job Requisition ID: 44537Closing Date/Time: 02/28/2025Agency: Illinois Educational Labor Relations BoardClass Title: EXECUTIVE I - 13851Skill Option: NoneBilingual Option: NoneSalary: Anticipated Starting Salary $5,703 - $8,170 monthlyJob Type: SalariedCategory: Full TimeCounty: CookNumber of Vacancies: 1Plan/BU: None****A RESUME IS REQUIRED FOR THIS JOB...

  • Information Technology

    7 days ago

    Chicago, Illinois, United States American Bar Association Full time

    Information Technology - Network EngineerABA Chicago, 321 North Clark, Chicago, Illinois, United States of America * Chicago, IL, USA Req #1758Tuesday, November 12, 2024The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting...

  • Director of Information Technology

    4 weeks ago

    Chicago, United States Northeastern Illinois University Full time

    Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students. Job Summary: Northeastern Illinois University (NEIU) located in Chicago, Illinois, invites applications for the position of...