Copado Subject Matter Expert

2 weeks ago

Herndon, United States CloudFulcrum Full time

Job Title: Copado Subject Matter Expert (SME)

Location: Hybrid

Employment Type: Full-time

Company Overview:

CloudFulcrum is a leading Salesforce DevOps transformation company specializing in Copado as a Service, Test Automation, and Release Management for Salesforce Applications. Our innovative solutions, including OpsBridge and our Salesforce DevOps consulting, help organizations streamline and accelerate their DevOps processes. We are looking for a skilled Copado SME to join our dynamic team to support our clients in their DevOps journey.

Job Description:

As a Copado SME, you will be the go-to expert on all things Copado for our clients and internal teams. You will play a critical role in providing best practices, strategy, and hands-on support to ensure successful Salesforce DevOps implementations. Your expertise will empower our clients to leverage Copado's full potential, drive efficient releases, and achieve their business goals.

Key Responsibilities:

  • DevOps Strategy and Implementation:
  • Design and implement robust Salesforce DevOps pipelines using Copado, focusing on seamless CI/CD processes.
  • Lead client discovery sessions to understand DevOps needs, pain points, and operational goals to tailor Copado solutions effectively.
  • Consulting and Best Practices:
  • Provide hands-on support to clients in Copado environment setup, deployment strategies, and management of complex release cycles.
  • Advise on industry best practices for version control, branching strategies, and code quality standards.
  • Conduct Copado training sessions for client teams, ensuring they are equipped to independently manage and optimize Copado usage.
  • Release Management and Troubleshooting:
  • Oversee and troubleshoot end-to-end release processes, identifying and addressing blockers to ensure smooth deployments.
  • Optimize release workflows by identifying automation opportunities, delta deployments, and efficiency improvements in the pipeline.
  • Create comprehensive deployment reports post-release to meet audit and compliance expectations.
  • Collaboration and Support:
  • Work closely with CloudFulcrum's internal teams, including Test Automation, OpsBridge, and Salesforce DevOps specialists, to support integrated solutions.
  • Participate in DevOps transformation workshops, assisting in the definition of value streams and metrics for ongoing DevOps improvements.
  • Provide timely, expert-level support and escalation management for Copado issues.

Qualifications:

  • Experience:
  • Minimum of 3-5 years of hands-on experience with Copado in a Salesforce DevOps environment.
  • Proven track record of Copado implementation for CI/CD, release management, and change management in large-scale projects.
  • Technical Skills:
  • Proficient in Copado setup, configuration, and deployment automation.
  • Strong understanding of Salesforce metadata, source control systems (such as Git), branching strategies, and CI/CD methodologies.
  • Hands-on experience with Apex Testing, and integration with tools like Jenkins, GitHub Actions, or Azure DevOps is a plus.
  • Soft Skills:
  • Excellent communication and presentation skills, with experience in client-facing roles.
  • Strong analytical skills to troubleshoot and solve complex technical issues.
  • Ability to work collaboratively across diverse teams and adapt in a fast-paced environment.
  • Certifications:
  • Copado certification is required.
  • Salesforce certifications (e.g., Admin, Platform Developer) are highly preferred.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities to work with a highly specialized team on cutting-edge Salesforce DevOps solutions.
  • Professional development and training programs.
  • A supportive, collaborative work environment with a commitment to innovation.

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