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External Ambassador- Fairfax

3 months ago


Falls Church, United States Metropolitan Healthcare Services, Inc. Full time
Hours Needed:

Friday/Saturday 10:30 PM - 6:00 AM

Saturday/Sunday 6 AM to 2:30 PM

Saturday/Sunday 2:30 PM to 10:00 PM

Pay: 17.25 per hour

Duties and Responsibilities:

  • Greets every internal and external guest immediately upon first encounter.
  • Escorts guests into the facility, enhancing satisfaction and efficiency by opening doors, offering wheelchair assistance, guidance, and carrying packages and luggage.
  • Maintains the cleanliness, comfort, and overall appearance of assigned area.
  • Responds to guest inquiries and concerns promptly with courtesy.
  • Builds relationships by engaging guests and clients in assigned area(s) by conducting authentic, personable conversations.
  • Maintains a level of patience with guests.
  • Maintains current knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information.
  • Maintains current knowledge of emergency procedures, situations, and safety procedures.
  • Responds to safety hazards including water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
  • Maintains safe, clean and neat work environment by following standards and procedures.
  • Maintains strict confidentiality related to work information (in accordance with HIPAA).
  • Performs other duties as assigned.
Qualification and Requirements:
  • High School Diploma/ GED or equivalent experience.
  • Must be able to work legally in the United States.
  • Able to speak, read, and write English fluently.
  • Must pass background and drug screenings.
  • Required to meet immunization or health screening requirements.
  • Required to have a valid driver’s license with no restrictions and present most recent driving record.
  • Must be able to drive a stick shift (manual and automatic).
  • Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
  • Passion for customer service and attention to detail.
Physical Requirements:
  • Willingness to work in the elements (heat, wind, snow, rain, etc.).
  • Regularly required to stand, walk, sit, use hands, talk, see, and hear.
  • Must be able to lift and/or move up to 50 pounds occasionally.
  • Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distance.
  • Ability to work flexible schedules and extended hours is sometimes required.