Bilingual SPOC Relationship Manager

1 month ago

Irving, United States BOK Financial Full time

Req ID:74776

Location:Irving -IRV

Areas of Interest:Mortgage Servicing

Pay Transparency Salary Range:Not Available

Application Deadline:06/24/2024

BOK Financial, Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top U.S.-based financial services holding company with operations in Oklahoma, Texas, Arizona, Arkansas, Colorado, Kansas, Missouri, Tennessee and New Mexico. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .

Bonus Type Discretionary Summary

At BOK Financial, our success starts with our incredible talent. We need a customer service enthusiast like yourself to join our Mortgage group as a Single Point of Contact Relationship Manager. Bring your knowledge and passion for loan servicing to us.

Job Description

Serves as the central point of contact for borrowers who have applied for an alternative to foreclosure program or who are in the foreclosure process. Using an advanced knowledge of Investor rules and regulations, compliance criteria, and Bank policy, reviews and validates the decisions made by the Loss Mitigation Underwriting team and negotiates agreeable terms with the borrower. Monitors the performance of any retention plans and coordinating efforts of Collections, Foreclosure, and the Consumer Collections group to ensure the borrower gets all questions answered in a timely manner.

Team Culture

Each team member has an assigned portfolio and a queue of outbound calls to be made; however, it is the responsibility of the entire team to ensure all work is completed. The primary goal is one call resolution, and through technology and group chats, the team has continuous opportunity for open dialog and cross-training to ensure no call is transferred.

We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.

How You'll Spend Your Time
  • You will ensure contact is made with the borrower when he/she does not satisfy the agreed upon payment plan.
  • You will support foreclosure in attorney conducted sessions to negotiate solutions or confirm the borrower is not eligible for any retention or liquidation options outside foreclosure.
  • You will assist the borrower in making the transition from home ownership if they don't qualify for any retention options.
Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor's Degree and 4-5 years of directly related professional experience or equivalent combination of education and experience.

Working Conditions & Physical Requirements Office

BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career

Apply today and take the first step towards your next career opportunity

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.

  • Bilingual Assistant Manager

    1 week ago

    Irving, United States ASAP Personnel Full time

    Job DescriptionJob DescriptionPosition: Bilingual Assistant Property ManagerLocation: Irving, TexasStarting Salary: $18.00-$20.00/HourResponsibilities:1. Leasing:Demonstrate and apply product knowledge to clients’ needs, effectively closing sales.Record all visits promptly on appropriate reports.Facilitate the completion of applications and deposits in...

  • Bilingual Assistant Manager

    2 weeks ago

    Irving, United States ASAP Personnel Full time

    Job DescriptionJob DescriptionPosition: Bilingual Assistant Property ManagerLocation: Irving, TexasStarting Salary: $18.00-$20.00/HourResponsibilities:1. Leasing:Demonstrate and apply product knowledge to clients’ needs, effectively closing sales.Record all visits promptly on appropriate reports.Facilitate the completion of applications and deposits in...

  • Bilingual Insurance Representative.

    3 months ago

    Irving, United States Adrian Howard - State Farm Agency Full time

    Job DescriptionJob DescriptionAdrian Howard, State Farm Agency is looking for our next great Bilingual Insurance Representative. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential!No insurance experience required. We will train the right...

  • Assistant Store Manager

    1 week ago

    Irving, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview: As a Bilingual Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in...

  • Bilingual Korean Finance Planning and Accounting Manager

    3 weeks ago

    Irving, United States Nautilus Hyosung America Full time

    The Finance Planning and Accounting Manager provides technical accounting guidance to ensure all companies' controlling and financial accounting functions comply with IFRS and the VW Accounting Handbook and accounting processes in critical areas are Accounting Manager, Accounting, Finance, Korean, Bilingual, Manager

  • Bilingual Recruiter

    1 month ago

    Irving, United States Pro-Tech Staffing Services Full time

    Job DescriptionJob DescriptionAre you a master communicator in both English and Spanish? Do you thrive in connecting with people and finding the perfect match between candidates and companies? Join our dynamic team as a Bilingual Recruiter at Pro-Tech!THIS IS AN ON-SITE POSITIONResponsibilities:Source and attract top-notch talent through various...

  • Bilingual Office Manager

    4 weeks ago

    Irving, United States Staff ZoneSelect People Full time

    Job DescriptionJob DescriptionSalary: $40,000 yearly plus monthly bonus opportunityDo you have a passion to help others in your community? Do you thrive in a fast-paced environment? Build a Solid & Rewarding Career at Staff Zone – National Leader in Construction Staffing! Staff Zone specializes in meeting the blue-collar staffing needs of the...

  • Bilingual Tax Accountant

    1 week ago

    Irving, United States Frontline Source Group Full time

    Our client in Irving, TX has an immediate need for a Bilingual Tax Accountant on a direct hire basis. Company Profile:In business over 40 years Tenured Team Opportunity for growth Hybrid Bilingual Tax Accountant Role:The Bilingual Tax Accountant will prepare monthly and yearly tax and sales tax returns, ensuring their accuracy and timely submission,...

  • Assistant Store Manager

    5 days ago

    Irving, United States Community Choice Financial Family of Brands Full time

    Overview: As a Bilingual Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the...

  • Assistant Store Manager

    5 days ago

    Irving, United States Community Choice Financial Family of Brands Full time

    Overview: As a Bilingual Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the...

  • Assistant Store Manager

    1 week ago

    Irving, United States Community Choice Financial Family of Brands Full time

    Overview: As a Bilingual Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the...

  • Director of Bilingual, ESL, and Language Services

    2 weeks ago

    Irving, Texas, United States Irving ISD Full time

    JOB TITLE: Director of Bilingual, ESL, and Language Services REPORTS TO: Chief Learning Officer DEPARTMENT: Learning Services WAGE/HOUR STATUS: Exempt PAY GRADE: Admin Prof Days) This position is eligible for a Chapter 21 contract. PRIMARY PURPOSE: Provides vision, management and leadership for the District's Bilingual, ESL, and...

  • Bilingual Purchasing Clerk

    4 weeks ago

    Irving, United States RemX | The Workforce Experts Full time

    Our client in the Irving area is seeking a Purchasing Clerk to join their team. Bilingual is required for this role. Apply today to speak with a recruiter. What you will be doing:Create and Release Purchase Order.Corporate purchasing programs administrator (Grainger, Stapes,) Manage compliance for TQM programs (SQF, AIB) Help Process Department Requests and...

  • Bilingual Purchasing Clerk

    1 month ago

    Irving, United States RemX | The Workforce Experts Full time

    Our client in the Irving area is seeking a Purchasing Clerk to join their team. Bilingual is required for this role. Apply today to speak with a recruiter. What you will be doing:Create and Release Purchase Order.Corporate purchasing programs administrator (Grainger, Stapes,) Manage compliance for TQM programs (SQF, AIB) Help Process Department Requests and...

  • Bilingual Purchasing Clerk

    1 month ago

    Irving, United States RemX | The Workforce Experts Full time

    Our client in the Irving area is seeking a Purchasing Clerk to join their team. Bilingual is required for this role. Apply today to speak with a recruiter. What you will be doing:Create and Release Purchase Order.Corporate purchasing programs administrator (Grainger, Stapes,) Manage compliance for TQM programs (SQF, AIB) Help Process Department Requests and...

  • Bilingual Purchasing Clerk

    4 weeks ago

    Irving, United States RemX | The Workforce Experts Full time

    Our client in the Irving area is seeking a Purchasing Clerk to join their team. Bilingual is required for this role. Apply today to speak with a recruiter. What you will be doing:Create and Release Purchase Order.Corporate purchasing programs administrator (Grainger, Stapes,) Manage compliance for TQM programs (SQF, AIB) Help Process Department Requests and...

  • Bilingual Purchasing Clerk

    2 weeks ago

    Irving, United States RemX | The Workforce Experts Full time

    Our client in the Irving area is seeking a Purchasing Clerk to join their team on a contract basis. Bilingual is required for this role. Apply today to speak with a recruiter. What you will be doing:Create and Release Purchase Order.Corporate purchasing programs administrator (Grainger, Stapes,) Manage compliance for TQM programs (SQF, AIB) Help Process...

  • Senior Relationship Manager

    4 days ago

    Irving, Texas, United States Wells Fargo Full time

    Why Wells Fargo:This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment...

  • Bilingual Customer Service Representative

    4 weeks ago

    Irving, United States Staff My Agency Full time

    Adrian Howard - State Farm Agency, located in Irving, TX, has an immediate opening for a full-time Bilingual Customer Service Representative (Spanish/English). Insurance experience is not required, we will train the right person with the right skill set! If you enjoy working with the public, are outgoing and customer-focused this may be the career for you!...

  • Bilingual Customer Service Representative

    3 weeks ago

    Irving, United States Staff My Agency Full time

    Adrian Howard - State Farm Agency, located in Irving, TX, has an immediate opening for a full-time Bilingual Customer Service Representative (Spanish/English). Insurance experience is not required, we will train the right person with the right skill set! If you enjoy working with the public, are outgoing and customer-focused this may be the career for you!...