Director Patient Access Operations

5 days ago

Phoenix, United States Unavailable Full time
Overview

Hello humankindness 

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs.  Clinical services are complemented with translational and bench research to augment medical education for residents and students. 

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to announce that we are a tobacco-free campus

Responsibilities

The Director of Patient Care Access Operations is responsible for leading, planning, directing, monitoring and improving the overall performance of Dignity Health Medical Group’s appointment scheduling, inbound telecommunication and patient access functions. Oversees all inbound contact center operations, improving the patient experience, and maximizing the organization's business objectives.  Managing systems, leveraging technology, engaging staff and achieving optimal patient access outcomes.

  • Strategically managing day-to-day operations of the contact center to ensure expected business plan and changes areincorporated into capacity forecasts, ensure appropriate workforce is scheduled and to meet operational capacities forservice levels, productivity, call quality and staff need.
  • Develops and manages contact center capacity plan inclusive of the development of an annual plan required foroperational need. Develops and executes strategic planning for establishing alternative service channels inclusive ofsocial media and online strategies.
  • Strategically identifies and improves process for growth, efficiency and profitability relative to the enterprise need.
  • Develop and implement strategies and processes that improves the patient flow, drives effective relationships involvingcustomer service, traffic and management operations throughout the DHMG.
  • Plan, develop and implement practices in coordination with practice management peers, technical operations that ensureconsistency and accountability relating to standardized patient flow, traffic management and call technical analysis.
  • Attract and retain highly effective management and supervisory staff through mentoring, coaching, development,appraisal and motivation techniques by utilizing DHMG and DH Mission, Vision and Values. Develops a high-performingcontact center leadership team capable of managing high-volume operations relating to dental services. Ensuringsuccession management plans.
  • Assist in the preparation and management of capital budget, operating budget, and expense management for assignedarea. Regularly monitors staff productivity related to business targets and strategies.
  • Regularly monitors performance of the business unit to optimize patient experience and business objectives of DHMG.Uses sound data and data governance to updates, inform and provide education to peers and senior leadershipregarding patient access issues and variation in metrics/process.
  • Collaborates with peers and physician leadership in the design and implementation of patient access services. Usesfeedback proactively to improve process and culture.
  • Takes immediate steps to minimize risk and negative client outcomes providing quality leadership, addressing conflict inhonest and direct manner and when necessary, negotiating effectively across departmental boundaries.
  • Familiarity with medical terms and the ability to converse and collaborate with specialized physicians and clinicians.
Qualifications Minimum:

  • Bachelor’s degree or a combination of education and job related experience.

  • 5-10 years of experience in health care leadership.

Preferred:

  • Master’s degree in health administration strongly preferred.

  • Practice management and patient access/engagement center experience strongly preferred.

  • Strong acumen in healthcare reimbursement, analytics, and matrix leadership across multiple business units.

  • LEAN, Six Sigma, or other process improvement experience.

  • FACHE, ACMPE licensure.

  • Cisco phone systems, ACD systems, or similar telephony systems.

  • Familiarity with Google Workspace 

Travel:

  • Ability to travel locally up to 10% and overnight up to 10%.

We offer great benefits to support you and your family, including:

  • Medical/Dental/Vision Insurance (no premium option for employee benefits)
  • Flexible spending accounts
  • Matching 403(b) retirement program
  • Fully Funded Pension Plan
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Mental Health Benefit
  • Employee Life Insurance
  • Eligible for annual incentive pay based on company performance
  • Relocation assistance if applicable
  • Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000.Join our team at Dignity Health to take advantage of this amazing opportunity
#LI-DH

  • Director Of Operations

    2 months ago

    Phoenix, United States HealthOp Solutions Full time

    Job DescriptionJob DescriptionPosition: Director of Operations (ENT Clinic)Location: Phoenix, AZSchedule: Full-TimeTravel: Overseeing Three Clinic, Travel as NeededCompensation: $65k - $85k / yearBenefits: Med/Dent/Vis, PTO/Sick, 401k, Matching with 401KJob Summary:Under the general supervision of the Administrator, the Director of Operations is responsible...

  • Patient Access Representative III

    1 month ago

    Phoenix, Arizona, United States Tenet Healthcare Full time

    Job SummaryAs a Patient Access Representative III, you will play a critical role in supporting the departmental efficiencies of our healthcare organization. Your responsibilities will include performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through...

  • Patient Access Supervisor

    2 months ago

    Phoenix, United States Soleo Health Inc Full time

    Job DescriptionJob DescriptionDescription:Soleo Health is seeking a Patient Access Supervisor to support our Home Infusion Specialty Pharmacy Remotely (USA). Join us in Simplifying Complex Care!Soleo Health Perks:Competitive Wages & Incentive Pay401(k) with a MatchReferral BonusPaid Time OffGreat Company CulturePaid Parental Leave OptionsAffordable Medical,...

  • Patient Access Supervisor

    3 weeks ago

    Phoenix, United States Soleo Health Inc Full time

    Job DescriptionJob DescriptionDescription:Soleo Health is seeking a Patient Access Supervisor to support our Home Infusion Specialty Pharmacy Remotely (USA). Join us in Simplifying Complex Care!Soleo Health Perks:Competitive Wages & Incentive Pay401(k) with a MatchReferral BonusPaid Time OffGreat Company CulturePaid Parental Leave OptionsAffordable Medical,...

  • Patient Access Lead

    3 weeks ago

    Phoenix, United States Healthcare Outcomes Performance Company Full time

    Team Leader Responsibilities Responsibilities may include opening/closing duties for the department while providing leadership direction. Receives questions or calls from scheduling agents and provides timely support for the agents and patients. Moti Patient Access, Patient, Leadership, Team Leader, Healthcare, Supervisor

  • Director of Patient Transfer Center

    3 weeks ago

    Phoenix, United States MedTeam Staffing Inc. Full time

    Position: Director of Patient Transfer Center - Registered NurseLocation: Phoenix AZRelocation assistance availableDescriptionDirector of Transfer Center Position SummaryWorks with National Director to create initiatives and strategy for growth, development, and outreach initiatives. Develops Transfer Center protocols that focus on patient-centered care, to...

  • Director of Operations

    4 weeks ago

    Phoenix, United States Cox Communications Full time

    Fleet Services by Cox Automotive Services keeps your fleet moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider Operations, Director, Diesel Technician, Leadership, Technical, Operation, Manufacturing

  • Patient Access Representative III

    4 months ago

    Phoenix, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...

  • Patient Access Center Representative

    1 month ago

    Phoenix, United States Terros Full time

    Job Details Job Location Central Avenue - Phoenix, AZ Position Type Full Time Education Level High School Diploma/GED   Travel Percentage In-Office Job Shift Day Shift Job Category Customer Service Description Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representativeworking at our Central...

  • Regional Director of Operations

    4 weeks ago

    Phoenix, United States Medicine for Business and Industry Full time

    Established in 1982, MBI Industrial Medicine, Inc. is an Arizona-based company that operates 29 full-service occupational healthcare facilities across Arizona, Colorado, California, and Nevada. MBI stands out for its unique focus solely on treating injured workers. Our facilities are staffed with dedicated medical professionals who are committed to our...

  • Lead Patient Access Representative

    4 weeks ago

    Phoenix, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pmCategory: Patient Access Posting #: 885106 Employee Type: Full-TimePosition SummaryPosting Note: The schedule for this position is 11:30am-8pm. The Lead Patient Access Representative performs efficient and orderly...

  • Lead Patient Access Representative

    23 hours ago

    Phoenix, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 8:30am-7pmCategory: Patient Access Posting #: 891459 Employee Type: Full-TimePosition SummaryThe Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth...

  • Patient Access Representative III

    4 months ago

    Phoenix, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...

  • Regional Director of Operations

    1 month ago

    Phoenix, United States MBI Industrial Medicine Full time

    Established in 1982, MBI Industrial Medicine, Inc. is an Arizona-based company that operates 29 full-service occupational healthcare facilities across Arizona, Colorado, California, and Nevada. MBI stands out for its unique focus solely on treating injured workers. Our facilities are staffed with dedicated medical professionals who are committed to our...

  • Regional Director of Operations

    1 month ago

    phoenix, United States MBI Industrial Medicine Full time

    Established in 1982, MBI Industrial Medicine, Inc. is an Arizona-based company that operates 29 full-service occupational healthcare facilities across Arizona, Colorado, California, and Nevada. MBI stands out for its unique focus solely on treating injured workers. Our facilities are staffed with dedicated medical professionals who are committed to our...

  • Lead Patient Access Representative

    4 weeks ago

    Phoenix, United States Phoenix Children's Hospital Full time

    Position Details Department: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pm Category: Patient Access Posting #: 885106 Employee Type: Full-Time Position Summary Posting Note: The schedule for this position is 11:30am-8pm. The Lead Patient Access Representative performs efficient and orderly...

  • Patient Access Lead Representative

    3 months ago

    Phoenix, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...

  • Patient Access Representative

    2 months ago

    Phoenix, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 6:30pm-7amCategory: Patient Access Posting #: 875557 Employee Type: Part-TimePosition SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving...

  • Patient Access Representative

    1 month ago

    Phoenix, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 10am-10:30pmCategory: Patient Access Posting #: 883067 Employee Type: Full-TimePosition SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients...

  • Regional Director of Operations

    2 weeks ago

    Phoenix, United States TH Daniels Full time

    TH Daniels Global Executive Search & Selection work globally with an established portfolio of clients providing best in class Executive Search results.We have partnered with a leading women's health organisation, providing women’s health services and exceptional patient care, looking to recruit a Regional Director of Operations based in Arizona. To be...