Deposit Ops Representative

Principal Responsibilities and Duties:
• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts, maintenance [limit changes, set cards for travel, etc.] ordering, disputes processing and recordkeeping, including letters to customers, etc.
• Monitor, process, and maintain customer debit card dispute cases.
• Process Compromised Card files as needed (sending out letters, new cards, etc.)
• Work within and balance multiple GL spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card related systems.
• Order Instant Issue inventory as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Assist with scanning and indexing of customer IDs.
• Monitor and work with various debit card reports.

Skills and Abilities Required:
• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.

Certification/Education and Experience:
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.

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