AWS Engineer

3 weeks ago


Universal City, United States Ekman Associates Full time
Job Description

Title: Coordinator - IT Support Platforms
Location: Remote

Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.

Summary:
Within that team, the Platform Coordinator will be responsible for supporting key operations and initiatives to improve customer experience for two of these tools:
• Amazon Connect (Contact Center)
• BeyondTrust Remote Support (Remote Access)

Key Skills:
  • AWS
  • Amazon Connect
Responsibilities:
  • Responsibilities will include fulfilling requests, troubleshooting issues, performing maintenance, testing new features, and serving as a backup owner for the full portfolio of support tools used by Workplace Operations.
  • In addition to routine operations for these tools, this position will support several new and on-going initiatives, including: Configuring and managing user administration for two new support tools. integrating APIs with AWS services for the new tools, migrating to a new cloud Identity Provider and redesigning call flows and cleaning up queues to improve the unified customer experience.
Qualifications:
  • B.S./B.A. degree in relevant field or equivalent work experience
  • Strong communication skills and the ability to work with people of varying technical proficiency
  • Expertise with AWS, Amazon Connect, or similar tools
  • Experience with Amazon Connect or similar cloud contact center solutions.
  • Familiarity with cloud computing environments and a strong understanding of tools and interoperability within Amazon Web Services.
  • Excellent communication skills, with the ability to work effectively with individuals of varying technical proficiency.
  • A proactive mindset, with a passion for innovation, process improvement, and enhancing customer experiences.
  • Knowledge of data governance and best practices in data management and cloud security.
  • Experience working with technical platforms in an IT Service Desk environment. • Familiarity with BeyondTrust Remote Support or similar remote desktop tools.
  • Experience with ServiceNow as an IT service management platform.
  • Interest in creating internal and customer-facing documentation and user guides.
Qualified Candidates Only: If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at www.ekmanassociates.com .
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