Systems Engineer

1 month ago

Campbell, United States ExecuSource Full time
Roles: Systems Engineer
Location: San Fransico, CA - Hybrid

Purpose of the Job:
The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.

Responsibilities:
  • Provide day to day support of client networks, servers, storage, and overall infrastructure.
  • Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed.
  • Help architect and implement a wide range of IT projects, such as high-availability, virtualization, and cloud services.
  • Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.
  • Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
  • Troubleshoot and resolve network and system issues, remote or on premise as needed.

Qualifications (Knowledge, Skills, and Abilities):
  • 5+ years of experience with administering, configuring, optimizing, and maintaining Windows-based networks and servers.
  • Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.
  • Hands-on experience with firewalls and switches (Cisco, SonicWALL, Dell, Fortinet).
  • Hands-on experience with heavily virtualized environments (VMware, Hyper-V).
  • Familiarity with on premise and cloud-based backup solutions and cloud-based email systems (O365, GSuite).
  • Experience with MDM solutions (Intune, Jamf, etc.)
  • Self-motivated and able to work with limited supervision, and excellent time management.
  • Strong communication and customer service skills.
  • CCNA or equivalent network experience is desired.
  • MSCE or equivalent server experience is desired.
Experience:
  • A.S. or B.S. in information systems or related field is preferred.
  • 5+ years' experience working in information technology is required.


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