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Sr. Salesforce Developer

4 months ago

Meridian, United States TEKsystems Full time

TEKsystems is seeking a Lead Salesforce Developer for a permanent role with one of our large healthcare payer clients.

Must be authorized to work in the US for any employer without sponsorship.

Can apply from most states unless you reside in: NY, NJ, MT, CO, CA, WA (not eligible to apply)

This role is 100% remote.

Some travel may be required on a monthly and/or quarterly basis.

Experience Level:

Expert Level

Required Skills:

  • Salesforce development –CRM

  • Health Cloud, AdTech, MarTech, Sales Cloud, Service Cloud, Vlocity, Lightning

  • Healthcare – (Payer Side ideally)

  • Software Engineering/Development Background

  • React, Angular, ERPSS, CI/CD

  • Agile, SaFE methodologies

  • Technical Leadership, Leading teams of jr. developers, mentoring, etc.

  • The team consists of 4 internal (3 developers & 1 Admin) and 16 offshore resources. Must have experience to lead a technical team.

Description:

An exciting opportunity for a seasoned Salesforce Technical Developer to lead the design, build, and optimization of the client's overall Salesforce architecture, and the implementation of Customer Relationship Management (CRM) systems and other customer-centric platforms.

  • This role will lead the development of clients Enterprise CRM technical capabilities, focusing on designing and overseeing the implementation of complex, scalable Salesforce solutions to meet the organization's strategic objectives.

  • The architect will design Salesforce solutions to transform and automate enterprise operations around sales and account management’s engagement with clients customers, including members, providers, brokers, and employer groups.

  • This position will guide the development teams to design and deliver Salesforce solutions that transform customer experience and business operations for enterprise grade customers.

  • Maintains up-to-date knowledge of technology products, healthcare operations, industry trends, emerging technologies, benchmarking, and information services best practices, and share knowledge with the development groups.

  • This role will collaborate with a broad range of teams, including business strategy leads, communications, product teams, sales, operations, and creative teams.

  • This role reports to the Director of CRM, and is hybrid remote.

Experience:

Seven (7) years’ experience Software Engineering and IT technical leadership to include 4+ years Salesforce architecture in a project management or leadership role. Healthcare payer experience required.

Experience to include:

• Salesforce - Solid experience designing, building and implementing Salesforce orgs with a focus on customer satisfaction and business value

• Experience guiding teams of software developers, configurators, administrators, and QA teams while sharing knowledge and recommending upskill learning paths

• Hands-on software engineering design and development background , along with technical advisory capabilities

• Technical roadmap design and delivery, including large transformational initiatives in this space. Hands on experience in implementing CRM, MarTech, and AdTech, Service Cloud, Velocity, CPQ, in addition to Web frameworks like REACT and Angular

• Tech stack including Vlocity, Health Cloud, Omniscript, portals, Lightning Design System, Omnistudio, SQL

• Proven track record of creating and delivery of continuous measurable KPIs, showing value to business thru a regularly maintained technical roadmap

• Experience in leading multiple multi-functional project teams using a SAFE release train approach, maintain progress dashboards in tools like Jira

• Ability to develop, maintain and collaborate on robust dev/secops capabilities that includes CI/CD pipelines

• Integration of Salesforce with other Cloud platforms such as Snowflake, AWS and Docusign and internal application stacks such as benefit configuration and contract lifecycle management systems

• Demonstrable ability to create conceptual and physical architecture diagrams for CRM solutions and their integration with various systems as described above

• Build and lead high-performance global product engineering teams in a fast-paced and dynamic environment

• Leading applications, operations, and support including development of the capabilities and ongoing maintenance of the solutions, with a background in varied computer platforms and operating systems

• Proficiency in analyzing complex business requirements and translating them into architectural solutions

• Superb communication and collaboration skills to optimally work with multi-functional teams and partners

• Ability to think strategically, identify opportunities, and provide technical guidance for business growth and optimization

• Familiarity with security and data privacy standards, with experience implementing solutions with adherence to these standards

Education:

Bachelor’s Degree in Information Technology or related field; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)

Preferred Qualifications:

• Experience in a healthcare environment, changes and emerging trends in healthcare industry, and understanding of healthcare applications, systems and processes

• Management experience in an information technology leadership position within a large and complex health system

What is needed to be successful in the role:

• Ability to seamlessly navigate and partner with stakeholders and leaders to drive common goals and objectives

• Ability to clearly present to Executive Leadership and participate in setting up strategic direction in technology and team goals

• Excellent spoken and written communication as well as receptive listening skills, with the ability to convey complex ideas in a clear, concise fashion to technical and non-technical audiences

• Ability to lead multi-functional and international teams, multiple portfolios with sophisticated platforms, products and processes to instill standard methodologies and deliver high quality work

• Highly results oriented. Able to produce high quality results autonomously with little direction, guidance or prior precedent

• Experience with cost estimation and preparation of business cases for initiatives

• Lead team members through performance, coaching and feedback, training and career discussions

• Ability to resolve conflict and align team members on project and organization goals and objectives

• Ability to lead and implement effective change management processes to ensure successful use and adoption of new tools and processes

• In depth technical skills in modern technologies, frameworks and architectural patterns.

In this role, we will ask you to:

• Dive deep into CRM, MarTech, and AdTech architecture, understanding their functionalities and capabilities

• Lead and oversee the implementation and integration of CRM, MarTech, and AdTech systems

• Provide technical guidance and expertise to partners and project teams throughout the architecture and implementation process

• Create functional requirements as an input to application design.

• Collaborate with internal teams, including Sales, Marketing, IT, and Operations, to understand business requirements and translate them into effective architectural solutions

• Conduct analysis and evaluation of existing systems and processes to identify areas for improvement and optimization

• Collaborate with key business partners to identify high-priority areas where superior performance outcomes can be achieved through process redesign that uses appropriate technologies

• Contribute to the development of an enterprise CRM strategy, governance, operating model, and roadmap. Translate internal business needs and technology directions into application features and capabilities. Ensure alignment with organizational goals & objectives

• Lead a portfolio of related program and projects to achieve greater operational efficiency, focused execution, and better outcomes. Track and improve cost effectiveness, service levels, quality, and time to market

• Champion organizational change to consumer-driven healthcare, through CRM technologies, automation, data and analytics and supporting processes

• Apply design-thinking and agile methodology to design, develop, and deploy new technologies or configure existing software/data assets to transform operational and Information Services processes

• Lead teams of subject experts, analysts, managers, and developers in the delivery of solutions for their respective domains as well as integration across all domains where appropriate

• Handle staffing plans, budget, contracts and vendor relationships for a balanced approach to technology solutions, delivery capacity and skills needed for the efforts

• Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant partners regarding activities within responsibility areas

• Ensure current, accurate documentation to support operation and maintenance of the systems and related training

• Performs other duties and responsibilities as assigned

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.