IT Helpdesk Technician

Job Details

Level
Entry

Job Location
Howell Campus - Howell, MI

Position Type
Full Time

Education Level
2 Year Degree

Job Summary

The IT Helpdesk Technician will provide front-line technical support for students, faculty, and staff across both the Howell and Detroit campuses. This role involves answering helpdesk calls, responding to email tickets, troubleshooting technical issues, and assisting with event setups. Additionally, the position includes opportunities for professional growth, with provisions for learning advanced IT concepts such as databases, networking, and system administration.

Core Responsibilities:

- Answer and manage the IT helpdesk hotline, providing timely technical support for phone inquiries.

- Respond to and resolve email and helpdesk ticket requests efficiently, escalating complex issues when necessary.

- Assist students, staff, and faculty with IT-related issues, including hardware, software, network connectivity, and account access, across both the Howell and Detroit campuses.

- Set up and maintain IT equipment for campus events, including audio/visual systems, projectors, and other related technology.

- Maintain accurate logs of issues and resolutions using the IT helpdesk ticketing system.

- Provide on-site technical support during events to ensure seamless operations.

- Act as the primary technical liaison between the Detroit and Howell campuses to ensure proper support across the entire Cleary domain.

- Perform routine hardware and software maintenance tasks as required.

- Collaborate with the IT team to ensure smooth day-to-day operations and improve helpdesk processes.

- Stay updated on campus technology, policies, and best practices to offer comprehensive assistance.

Growth & Learning Opportunities:

- Engage in ongoing professional development with the opportunity to specialize in system administration tasks such as data analysis, database administration, and other important data-driven tasks.

- Participate in training sessions and hands-on projects to enhance your technical skill set beyond day-to-day helpdesk responsibilities.

Qualifications

- Associate degree in IT, Computer Science, or related field (or equivalent experience).

- Prior experience in an IT helpdesk or technical support role preferred.

- Familiarity with Windows and Mac OS environments, as well as common software applications.

- Strong communication skills with a customer service focus.

- Ability to troubleshoot basic IT issues, including hardware, software, and network problems.

- Willingness to learn and develop new technical skills, with an interest in system administration.

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