Housekeeper/Laundry Attendant

2 months ago

Pittsburgh, United States Family House Full time

JOB DESCRIPTION

STATUS: Full-Time/Hourly or Part-Time REPORTABILITY: Housekeeping Manager

Our Mission

Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.

GENERAL SUMMARY:

The Housekeeping Department plays a vital role in the overall success of our homes by creating a clean and safe place for our guests. A Housekeeper will often have the opportunity to interact with the guests. It is the Housekeeper's responsibility to ensure guest satisfaction by always providing outstanding service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness.

RESPONSIBILITIES:

  • Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises.

  • Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service.

  • Cleans all public areas and hallways to the standard and guidelines established throughout training.

  • Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms.

  • Regularly communicates with House Managers on the progress and status of daily assigned work.

  • Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or House Management.

  • Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction.

  • Reports any missing/found articles to the Housekeeping Manager and/or House Management for proper follow-up.

  • Secures and maintains custody of equipment, keys and supplies at all times.

  • Consistently provides customer service that relates to the values established within the Family House Mission.

SPECIAL SKILLS AND ABILITIES:

  • Friendly customer service attitude.

  • Ability to learn and follow established cleaning processes and procedures, whether it be written or verbal.

  • Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.

  • Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.

  • Ability to verbally communicate problems to leadership and receive direction for resolution of problems. Must also possess the skill to follow through with the direction for positive results.

  • Must understand and maintain housekeeping cleanliness standards.

  • Must comprehend direction, assignments and corrections from management.

  • Transportation is not provided. Housekeepers will be required to report to four different locations within Oakland/Shadyside (All are serviced by public transportation).

KNOWLEDGE AND PRACTICAL EXPERIENCE:

  • High School Diploma or GED required.

  • Basic knowledge or general cleaning principles, use of cleaning products and operation of standard cleaning equipment.

PHYSICAL JOB REQUIREMENTS:

  • Good vision.

  • Ability to walk, stand and bend during an entire eight hour shift.

  • Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.

  • Ability to lift, push and pull up to 25 pounds.

  • Must be able to work with arms raised above the head and be able to maneuver a fully loaded cart throughout the hallways during the workday.

  • Ability to clean and meet inspection standards for a typical checked-out suite in approximately 40 minutes; single or double unit in 30 minutes; bathroom only, 15 minutes.

BENEFITS FOR FULL-TIME EMPLOYEES

Family House offers competitive benefits to include:

  • Comprehensive medical (UPMC), dental, vision, life & disability benefits package

  • Health Savings Account

  • 403B with employer match up to 6%

  • Vacation, Personal, and Sick days

  • Wellness Programs

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