Manager Telecommunications Operations

3 weeks ago

Tampa, Florida, United States TECO Energy Full time

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We're honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We've been doing it for more than 100 years, and there's so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

TITLE: Manager Telecommunications Operations, Wireless & Network Communications Focus

PERFORMANCE COACH: Director Technology Projects & Telecommunications

COMPANY: Tampa Electric

DEPARTMENT: Energy Delivery

Role Focus: this role will have focus on wireless systems, network communications and managing a team of technical resources.

POSITION CONCEPT

The Mgr Telecommunication Operations provides leadership of the Telecommunications Broadband & Wireless Operations teams in Electric Delivery. Oversees the implementation, support, and maintenance of the fiber optic network, microwave tower structures, emergency 800Mhz voice radio system, and Private LTE (PLTE) & Advanced Metering Infrastructure (AMI) wireless communications to provide foundational infrastructure to support all Smart Grid communications initiatives. Responsible for the oversight of the adherence to the customer service level agreements associated with Metro-Link (Tampa Electric's profit center). Metro-Link's mission is to maximize telecommunications infrastructure to produce non-kWh revenues through dark fiber leases, tower attachment agreements, and conduit lease agreements.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Implement, support and maintain Tampa Electric's smart grid communication network. Develop and maintain strong business relationships with Energy Delivery, Energy Supply, and Information Technology to provide SCADA and other corporate communications. (20%)

  2. Manage the operational functions of Tampa Electric's fiber optic/microwave/wireless networks to maintain high system reliability in the most cost-effective manner possible. These systems support vital company functions including SCADA (Supervisory Control and Data Acquisition), protective relays, substation fault recorders, RTU communications, tie line telemetry that provides interconnection to other utilities, AMI meter communications, radio communications, LAN/WAN/Voice data communications, and physical security video communications. (20%)

  3. Collaborate closely with the Mgr Telecommunications Engineering to support the implementation of new technologies and upgrades to existing infrastructure. These Technologies include the Private LTE (private cellular) network, new fiber construction, splicing, and configuration of high-speed electronic equipment across the fiber network, microwave radio upgrades, emergency 800Mhz voice radio, and tower construction projects. (10%)

  4. Responsible for adhering to all compliance requirements including team member training and documentation of systems and circuits. (10%)

  5. Work closely with Telecommunications Engineering to carry out the efficient and orderly expansion and maintenance of Tampa Electric's broadband and wireless networks. (10%)

  6. Responsible for developing and maintaining budget goals and objectives. Provides monthly forecasts, variance explanations, and direction regarding budget constraints. Ensures accuracy of project charges and time reporting. (10%)

  7. Work with the Manager of Telecommunications Engineering to support the Safety Management System and the disaster recovery procedures and provides backup capabilities for critical network infrastructure. (10%)

  8. Support and maintain all operational aspects of the Metro-Link profit center. (10%)

SUPERVISION

Direct Supervision: Supervisor telecom and Broadband Specialist team members. Combination of union covered and non-covered technical. Responsible for the operational aspects of mission-critical Broadband and Wireless systems.

Indirect Supervision: Telecommunications Engineering team members.

QUALIFICATIONS

Education

Required: Bachelor's degree in Engineering, Computer Science, Management Information Systems, Information Technology, Business Administration, or other related technical field.

Experience

Required: 8 years of work experience related to the Duties & Responsibilities of this position, related experience may consist of Telecommunications Engineering or Operations with 2 years technical experience in communications.

Supervisory Experience:

Required: 2 years leadership or providing direction and guidance to others.

Knowledge/Skills/Abilities (KSA)

Required: Excellent interpersonal and coaching skills. Maintain a high level of technical awareness with the latest technologies and practices. Knowledge of Telecommunications resources, services, and applications appropriate to a utility environment required. Must be able to troubleshoot, analyze network requirements, and understand emerging communications technologies.

Preferred: Expert knowledge and understanding of fiber and wireless technologies. Business and electric power utility knowledge.

#LI-sac

TECO offers a competitive Benefits package

Competitive Salary 401k Savings plan w/ company matching * Pension plan * Paid time off Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more

Nearest Major Market: Tampa

Job Segment: Network, Telecom, Telecommunications, Sustainability, Operations Manager, Technology, Energy, Operations

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