Specialist, Contact Center Services

4 weeks ago

Colorado Springs, Colorado, United States T. Rowe Price Full time

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference.  ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Role Summary

As a Specialist, Contact Center Services with our Select Client Services group, you will play an integral role in the success of our organization. You will be responsible for providing high quality support to our high net worth investors, with complex service requests and/or specialized internal process support.

Join our team and you will receive dedicated paid training resources and become a part of team recognized as a leader in client experience.

Responsibilities

  • Serve as the first point of contact for our high net worth and brokerage clients through inbound client service requests. Responding to requests for mutual fund/brokerage transactions, providing account information, and influencing client adoption of digital capabilities.

  • Understand the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.

  • Develop and maintain proficient knowledge of T. Rowe Price products and services

  • Demonstrate a consultative approach to gain a thorough understanding of the client's needs and offer appropriate solutions.

  • Reviews daily unresolved client inquiries to ensure proper follow-up and closure.

  • Retain and identify opportunities to assist with growing assets under management

Qualifications

Required:

  • Bachelor's degree or the equivalent combination of education and relevant experience AND

  • 3+ years of total relevant work experience

Preferred:

  • FINRA SIE, Series 7 and Series 63

  • Financial Industry experience

FINRA Requirements

FINRA licenses are required for this role and will be supported. Paid study time and assistance from a dedicated licensing proctor will be provided.

Work Flexibility

This role is eligible for hybrid work up to two days a week after the successful completion of a training program.

WHAT TO EXPECT AFTER APPLYING

  1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment : 3-5 minutes

  2. If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment : 45 minutes

  3. A member of our recruiting team will personally review your responses and follow up if you are selected for an interview.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$57,000 - $76,000 for the location of: Maryland, Colorado, Washington and remote workers

$57,000 - $76,000 for the location of: Washington, D.C.

$57,000 - $76,000 for the location of: New York, California

This job is eligible for overtime pay.

Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus , which is determined upon company and individual performance.

This job posting is expected to be available until:

06/24/2025

Commitment to Diversity, Equity, and Inclusion

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits

We value your goals and needs, at work and in life. As an associate, you'll be supported with resources , benefits , and work-life balance so you can thrive in ways that matter to you .

Featured employee benefits to enrich your life:

  • Competitive compensation

  • Annual bonus eligibility

  • A generous retirement plan

  • Hybrid work schedule

  • Health and wellness benefits, including online therapy

  • Paid time off for vacation, illness, medical appointments, and volunteering days

  • Family care resources, including fertility and adoption benefits

Learn more about our benefits. (https://www.troweprice.com/corporate/us/en/careers/benefits.html)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

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