Field Desktop Support Technician

3 weeks ago

San Antonio, United States Excell Full time

At eXcell, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite at San Antonio, TX. This candidate must be able to travel to Austin and Corpus Christi as needed for technical support.

Duties and Responsibilities:

  • Coordinating with facility shipping and receiving for delivery of training equipment to designated space
  • Deskside hardware and software support (DSS) service
  • Update of ITSM tool and asset management system of record where applicable
  • Unboxing and setup of training room equipment to include PCs, peripherals, cable management
  • Imaging of training room equipment and end user PCs
  • Assignment of static IP addresses for network printers per client direction
  • Operational testing and support of training room equipment and site user needs
  • Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
  • Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
  • Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
  • Hardware refresh of aging hardware with the new device based on the end user profile
  • Smart hands support of additional equipment as required under the direction of the client
Skills and Qualifications:
  • Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
  • Experience imaging PCs
  • Experience working with incident management tools and software packages
  • Knowledge and experience working with MS Office Suite and other relevant software programs
  • Problem solving and analytical skills
  • Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
  • Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
  • Verbal communication that is polished and professional and easy to understand over the phone when needed
  • Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
  • Must demonstrate active listening skills that can collect accurate and detailed information
  • Ability to understand the technical implications of business decisions and requests
  • Ability to defuse tense situations and focus on the issue at hand
  • Ability to translate technical language into user-friendly information
  • Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
  • Capability to learn and support new applications
  • Must have valid DL and clean MVR and own transportation
  • Must have the ability to travel to other locations as needed


Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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