Job Coach, Human Services

4 weeks ago

Baltimore, United States City of Baltimore Full time
THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 03/26/2024

CLOSING DATE: 05/26/2024 AT 12:00AM MIDNIGHT

SALARY: $54,061.00 Annually

CLASS DESCRIPTION

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city To us, economic justice means creating an equitable workforce system for all residents - especially those who have been generationally and systemically disadvantaged - one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize his/her career potential and all employers have the human resources to grow and prosper - a workforce system that works.

Baltimore YouthWorks Summer Jobs Program is one of the largest summer jobs initiatives in the nation. For the past 5 years, the goal has been to offer 8,000 City youth an opportunity to work and earn wages during the summer months. Built on the unspoken expected reality that a large percentage of black and brown youth would have unequal access to a summer job because of structural and institutional racism, YouthWorks prioritizes those most impacted - youth receiving public assistance, low wage families and youth connected to the Department of Juvenile Service.

This is a customer development position, which is an approach to working with young people between the ages of 16 to 21 years of age defines goals (outcomes) based on capacity, strengths and developmental needs of YouthWorks Private Sector (YWPS) participants. Work involves assisting YouthWorks Private Sector participants with retention skills, placement coordination and follow-up after placement. Job Coaches will be assigned to each hiring organization/ employers to answer questions and serve as a direct link to the YouthWorks Private Sector program. Selected candidates will also visit the worksites to provide encouragement and support to YouthWorks participants to ensure a positive work experience. And communicate with and serve as the direct liaison with the employer from the YouthWorks program.

ESSENTIAL FUNCTIONS
  • Provides group and individual sessions to support YouthWorks Private Sector participants' job preparedness and post placement (e.g., awareness of work ethics; addressing family dynamics that create barriers to successful employment; developing a professional presentation).
  • Performs as liaison between the summer YouthWorks office and employer worksites.
  • Screens youth applicants and conducts interviews on behalf of employers based on the job description and required attributes indicated by the employer.
  • Update various databases including but not limited to various Google Suite and OneDrive products, as well as the summer YouthWorks system.
  • Verifies youth information and conducts matching analysis to applicable positions recruited by YWPS staff.
  • Provides interview refresher to young people to ensure youth preparedness.
  • Provides individual youth and employer sessions to support job retention.
  • Ensures comprehensive assessment, career counseling and case file management.
  • Assists with various functions connected to the YWPS Job Readiness Workshops and the YouthWorks Academy.
  • Must be willing to work a flexible schedule. Some evening and or Saturday work may be required.
  • Conducts presentations with youth to ensure work readiness and life skills training has been completed.
  • Creates and or assists with youth resume preparation and design.
  • Meets with employers and human resource managers and directors, maintains excellent employer/customer relations, anticipates participants' needs, assesses participant's satisfaction, offers support services so that customers are adequately trained, and supported on-the-job.
  • Visits with customers on-the-job, observes work habits and relationships, meets with supervisors, addresses any barriers to success, and encourages productivity and upward mobility.
  • Verify youth worker information is a match to and for the employer.
  • Review daily worksite attendance and verify attendance is posted and submitted correctly.
  • Troubleshoot and distribute enrollee pay card and or check distribution when needed and may assist with Charm card distribution and training.
  • Meet as needed / requested with employer site supervisor to resolve enrollee problems and document all worksite issues, concerns or problems in Summer YouthWorks online file folder.
  • Completes timesheet training with employers via virtual on in-person correspondence.
  • Assist in the delivery, preparation and coordination of YouthWorks Private Sector job readiness and YouthWorks Academy workshops with the youth either virtually or in-person.
  • Perform other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: Have a bachelor's degree from an accredited college or university with major coursework in counseling, social work, education, vocational rehabilitation, job development or related human service field.

AND

EXPERIENCE: Have two years of related vocational or job rehabilitation experience.

OR

NOTES(EQUIVALENCIES): Have an equivalent combination of acceptable education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Must be willing to use personal vehicle during summer youth temporary assignment for the completion of assigned duties daily as needed.
  • Proficiency in various virtual communications platforms such as Webex, Zoom, Google Meets and Microsoft teams.
  • Must be capable of completing data entry and search functions using agency, city, and state software programs.


NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

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