Patient Support Advocate
3 weeks ago
Description Sign-on bonus: $2,500 Position Summary The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of financial need. They display an understanding of pharmaceutical terminology (brand, generic, dose, route, etc.). The Patient Support Advocate (PSA) will work closely with pharmacy staff, clinic staff, and clinical pharmacist specialist to obtain the appropriate clinical and financial information for available assistance programs. The PSA is also responsible for providing patients and clinicians with accurate and up to date information regarding assistance programs, insurance eligibility, government subsidies, as well as maintaining a database with accurate patient and assistance program information. The PSA will work with the UH Ventures Pharmacy Services to make refill and other routine phone calls to patients and follow up on medication delivery. Essential Functions Call Center Support * Answer incoming calls and respond to electronic communications * Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. * Handle customer inquiries both telephonically and by email * Research required information using available resources * Manage and resolve customer complaints Medication Assistance (Access) Support * Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy. * Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs * Maintain documentation of patient status for resource programs in required databases * Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need * Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment * Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary * Interact with physicians, nurses, and other health care professionals in a courteous and professional manner Display the highest level of customer service, attentiveness, and consideration possible in all situations Support all new team initiatives Elevate issues promptly to supervisors to promote positive outcomes for internal and external customer Required For All Jobs Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Patient Care Advocate
4 days ago
Beachwood, United States Revelation Pharma Full timeJob Description This position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and...
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Patient Care Advocate
5 days ago
Beachwood, United States Lee Silsby Compounding Pharmacy LLC Full timeJob DescriptionJob DescriptionJob DescriptionThis position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory;...
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Patient Support Associate
3 weeks ago
Beachwood, United States Community Medical Center Full timeJob Overview:The Patient Support Associate is responsible for multiple functions including cleaning OR rooms, sub-sterile areas, and other areas within the department. The Patient Support Associate is also responsible for the inventory of supplies and transporting patients to and from the department. Qualifications:Required:High School Diploma or...
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Behavioral Health Specialist
1 month ago
Beachwood, United States Community Family Support Services Full timeJob DescriptionJob DescriptionThe Behavioral Health Specialist is a professional worker who provides community psychiatric support treatment services to the residents. These consist of services focused on treatment and support issues as managing basic needs, development of daily living skills, assistance in accessing natural support systems, overcoming...
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Behavioral Health Specialist
3 weeks ago
Beachwood, United States Community Family Support Services Full timeJob DescriptionJob DescriptionThe Behavioral Health Specialist is a professional worker who provides community psychiatric support treatment services to the residents. These consist of services focused on treatment and support issues as managing basic needs, development of daily living skills, assistance in accessing natural support systems, overcoming...
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Behavioral Health Specialist
6 days ago
Beachwood, United States Community Family Support Services Full timeJob DescriptionJob DescriptionThe Behavioral Health Specialist is a professional worker who provides community psychiatric support treatment services to the residents. These consist of services focused on treatment and support issues as managing basic needs, development of daily living skills, assistance in accessing natural support systems, overcoming...
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Patient Service Specialist
3 days ago
Beachwood, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties. Here, you will work alongside passionate and...
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Patient Service Specialist
2 weeks ago
Beachwood, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Service Specialist
3 weeks ago
Beachwood, United States Cleveland Clinic Full timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...
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Patient Service Specialist
4 weeks ago
Beachwood, United States Cleveland Clinic Full timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...
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Patient Service Specialist
4 weeks ago
Beachwood, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
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Patient Care Navigator
2 weeks ago
Beachwood, United States PSG Global Solutions Full timeTo Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many worldclass doctors, nurses, health care professionals, and support staff that choose to join UH an Patient Care, Patient, Navigator, Healthcare, Staffing, Clinical
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Patient Intake Specialist
2 weeks ago
Beachwood, United States National Biological Corporation Full timeJob DescriptionJob Description Patient Intake SpecialistNational Biological Corporation is a global leader in FDA-cleared phototherapy devices for the treatment for psoriasis, vitiligo, and other skin conditions. Founded in 1967 and headquartered in Beachwood, OH, our products are employed in major hospitals including the Cleveland Clinic and Mayo Clinic,...
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Patient Intake Specialist
2 weeks ago
Beachwood, United States National Biological Corporation Full timeJob DescriptionJob Description Patient Intake SpecialistNational Biological Corporation is a global leader in FDA-cleared phototherapy devices for the treatment for psoriasis, vitiligo, and other skin conditions. Founded in 1967 and headquartered in Beachwood, OH, our products are employed in major hospitals including the Cleveland Clinic and Mayo Clinic,...
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Patient Service Representative
3 weeks ago
Beachwood, United States University Hospitals Full timeJOB DESCRIPTION & QUALIFICATIONS Description Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians...
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Patient Care Coordinator
4 weeks ago
Beachwood, United States Yanke Bionics Full timePosition OverviewYanke BionicsHiring! Patient Care Coordinator Fulltime: 8:00 am - 5:00 pm, Mon - Fri Pay rate: $18.00 to $22.50 per hour. Location: Beachwood, OH What is in it for you: Insurance Benefits - Health, Dental 401k Paid Time Off Paid Holidays Opportunity for Professional growth Yanke Bionics, a leader in the prosthetics and orthotics...
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Patient Care Coordinator
3 weeks ago
Beachwood, United States Yanke Bionics Full timePosition OverviewYanke BionicsHiring! Patient Care Coordinator Fulltime: 8:00 am - 5:00 pm, Mon - Fri Pay rate: $18.00 to $22.50 per hour. Location: Beachwood, OH What is in it for you: Insurance Benefits - Health, Dental 401k Paid Time Off Paid Holidays Opportunity for Professional growth Yanke Bionics, a leader in the prosthetics and orthotics...
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Patient Care Coordinator
3 weeks ago
Beachwood, United States Yanke Bionics Full timeJob DescriptionJob DescriptionOverviewYanke BionicsHiring! Patient Care CoordinatorFulltime: 8:00 am – 5:00 pm, Mon – Fri Pay rate: $18.00 to $22.50 per hour.Location: Beachwood, OH What is in it for you: Insurance Benefits – Health, Dental401kPaid Time OffPaid HolidaysOpportunity for Professional growthYanke Bionics, a leader in the prosthetics and...
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Sales Support Administrator
2 months ago
Beachwood, United States National Biological Corporation Full timeJob DescriptionJob Description Sales Support AdministratorNational Biological Corporation is a global leader in FDA-cleared phototherapy devices for the treatment for psoriasis, vitiligo, and other skin conditions. Founded in 1967 and headquartered in Beachwood, OH, our products are employed in major hospitals including the Cleveland Clinic and Mayo Clinic,...
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Sales Support Administrator
4 weeks ago
Beachwood, United States National Biological Corp Full timeSales Support Administrator National Biological Corporation is a global leader in FDA-cleared phototherapy devices for the treatment for psoriasis, vitiligo, and other skin conditions. Founded in 1967 and headquartered in Beachwood, OH, our products are employed in major hospitals including the Cleveland Clinic and Mayo Clinic, and within the homes of...
