Ops. Customer Services Representative

4 weeks ago

Tulsa, United States GATEWAY SERVICES, INC. Full time
Job Overview

The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary.

Duties & Responsibilities
  • Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
  • Pack and unpack the vehicle properly and with care.
  • Act as an extension of the client care team – is the face of Gateway Services in the veterinary community.
  • Continuously meet and communicate with veterinary staff.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary.
  • Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
  • Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager
  • Keep records on vehicle maintenance issues and communicates to Facility Manager
  • Communicate and coordinate with other team members, as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Work with minimal supervision
  • Ensure service standards are met based on well established procedures.
  • Manages difficulties to achieve positive results.
  • Assist the operations staff when necessary.
  • Education, Training & Qualifications
  • High school diploma or equivalent education
  • Minimum of 12 months experience in a service industry, specifically related to driving.
  • Valid driver’s license and clean driving record
Skills & Abilities
  • Excellent problem solving skills by being able to develop solutions and quick thinking
  • Proven team player who is flexible and adaptable.
  • Energetic, self-motivated, and results oriented.
  • Good verbal communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
  • Safety - Committed to working in a safe environment
  • Strong attention to detail
Working Conditions
  • Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
  • Regular lifting/moving 100+ lbs
  • Regularly be exposed to elevated noise levels.
  • Regularly be exposed to elevated heat levels.
  • Regular handling of deceased pets.

  • Customer Service Representative

    1 week ago

    Tulsa, United States DXC Technology Full time

    Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation. P Customer Service Representative, Customer Service, Representative, Technology, Retail

  • Customer Service

    3 weeks ago

    Tulsa, United States CommunityCare Full time

    JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a...

  • Customer Service

    2 weeks ago

    Tulsa, United States CommunityCare Full time

    JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a...

  • Remote Customer Service Representative

    2 weeks ago

    Tulsa, United States CCC Information Services Full time

    **Remote Customer Service Representative** 0011047 **About CCC** CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity,...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States Williams Plumbing Co Inc Full time

    ** Williams Plumbing & Drain Service, Inc.** ** Customer Service Representative** Tulsa, OK 74146 ***Who We Are*** We keep on growing because we only hire the best and our customers love us for it. Weve been at this a long time here in Tulsa. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this....

  • Customer Service Representative

    1 week ago

    Tulsa, United States Williams Plumbing Co Inc Full time

    ** Williams Plumbing & Drain Service, Inc.** ** Customer Service Representative** Tulsa, OK 74146 ***Who We Are*** We keep on growing because we only hire the best and our customers love us for it. Weve been at this a long time here in Tulsa. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this....

  • Customer Service Representative

    2 days ago

    Tulsa, United States Integrated Power Services Full time

    DescriptionWho We Are:Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical, and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States U-Haul Full time

    Location: 5140 S 103rd E Ave, Tulsa, Oklahoma 74146 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States U-Haul Full time

    Location: 12580 E 21st St, Tulsa, Oklahoma 74129 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Tulsa, United States Professional Counseling Associates Full time

    >> Customer Service Representative - Marshall Customer Service Representative - Marshall Summary Title:Customer Service Representative - MarshallID:2123 Description Arisa Health is seeking a Customer Service Representative in our Marshall office. A high school diploma or equivalent is required. One to two years of experience in a related field is required....

  • Customer Service Representative

    1 week ago

    Tulsa, United States Professional Counseling Associates Full time

    >> Customer Service Representative - Marshall Customer Service Representative - Marshall Summary Title:Customer Service Representative - MarshallID:2123 Description Arisa Health is seeking a Customer Service Representative in our Marshall office. A high school diploma or equivalent is required. One to two years of experience in a related field is required....

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States RemX Full time

    Our client in the Tulsa area is seeking a Customer Service Representative to join their team. Awesome opportunity to grow. Apply to day to speak with a Recruiter. What we need from you: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints...

  • Customer Service Representative

    1 week ago

    Tulsa, United States RemX Full time

    Our client in the Tulsa area is seeking a Customer Service Representative to join their team. Awesome opportunity to grow. Apply to day to speak with a Recruiter. What we need from you: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints...

  • Customer Service Representative

    4 weeks ago

    Tulsa, United States Access World Logistics (Singapore) Pte Ltd Full time

    For our office in **Barcelona** we are looking for an ambitious **Customer Service Representative** with a hands on mentality. Our Customer Service is responsible for the logistics processes with regard to our customers. Access World is a global commodities warehousing and logistics business. We provide physical warehouse and related logistics services for...

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States Essity UK Limited Full time

    ****Customer Service Representative**** ****About the Role**** Essity is seeking a full time Customer Service Representative to join our team. This position will be based out of our Tulsa office. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve...

  • Customer Service Representative

    1 week ago

    Tulsa, United States Essity UK Limited Full time

    ****Customer Service Representative**** ****About the Role**** Essity is seeking a full time Customer Service Representative to join our team. This position will be based out of our Tulsa office. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve...

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States RemX Full time

    Our client in the Tulsa area is seeking a Customer Service Representative to join their team. Awesome opportunity to grow. Apply to day to speak with a Recruiter. What we need from you: Always deliver a high customer service experience to internal and external customers Confer with customers by telephone or in person to provide information about products...

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States National Seating & Mobility Full time

    ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002766 Showing 1 location **Job Details** **Description** **Full-time Opportunity| 8- hour shift (day) | Monday Friday | Competitive Pay** *The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared...

  • Customer Service Representative

    1 week ago

    Tulsa, United States National Seating & Mobility Full time

    ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002766 Showing 1 location **Job Details** **Description** **Full-time Opportunity| 8- hour shift (day) | Monday Friday | Competitive Pay** *The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared...

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States Nelson Mazda Tulsa Full time

    Nelson Mazda is looking for a Customer Service Representative to join our team! We are looking for candidates with a great work ethic, self discipline, excellent communication skills(written and verbal), ability to multitask for long periods of time and a high level of professionalism. We are looking for someone who is positive, joyful, and passionate about...