Network Operations Center NOC Administrator Baton Rouge Louisiana

1 month ago

Baton Rouge, United States Lamar Advertising Full time

Are you great at troubleshooting technical problems? If so, we have an amazing opportunity for you in our Corporate Network Operations Center (NOC) in Baton Rouge, LA Our NOC is seeking to fill the critical role of Network Operations Center Administrator to monitor and troubleshoot digital billboards across the country. You’ll work alongside a handful of other NOC Administrators and report to the NOC Team Leader.

This position will be required to work one on-call week every 12 weeks after training - this requires evening and weekend hours during the on-call week. We’re very proud of our digital billboard inventory across the country. This position is responsible for monitoring and troubleshooting digital billboards to make sure they’re all running at peak proficiency

What you can expect from us:

  • A 7:30 am - 4:30 pm schedule during training, and a 9:00 am - 6:00 pm schedule once training is complete with one on-call week a month requiring evening and weekend shifts
  • A starting rate of $19 - $20 / hour, dependent on relevant experience
  • A 3-month training period
  • 120 hours of paid time off (PTO) that increases with tenure
  • 12 paid company holidays, including President's day and Juneteenth
  • A comprehensive training program
  • Career advancement opportunities
  • Ongoing professional development and internal leadership programs to maximize your career potential
  • Multiple medical plan options and health savings account
  • Hospital, Critical Illness, and Accident coverage
  • Short & long-term disability and paid parental leave
  • Employee Stock purchase plan
  • 401k plan with company match
  • Wellness program incentives such as medical plan premium holidays and HSA contributions

What we are looking for in YOU:

With the fluctuating nature of technology, the perfect candidate should be self-motivated and dependable, possessing the organizational ability to multi-task and prioritize their workload as issues arise. Of course, computer proficiency is key for this role.

As this is an internally customer-focused position, energy, enthusiasm, and a personable customer service focus is important. Strong written and verbal communication skills are important to communicate with local Lamar offices across the country and our vendors.

Finally, we function as a team, so you must be a team player There will be times when you work on issues alone, so independence from a team is important as well.

Education and experience:

  • Associates degree or some college preferred
  • Customer service experience required
  • Previous technical support experience preferred

Please note: Upon submitting your application, you will be asked to complete an 8-15 minute personality assessment. This assessment compares your professional soft skills to the skills required for success in this role. Please answer honestly; this is not a test Not completing this assessment could result in disqualification from consideration for this position.

Candidates with a disability in need of an accommodation to fulfill our application requirements should email applicantassistance@lamar.com.

A day in the life:

The NOC Administrator identifies digital display malfunctions, opening & servicing call tickets accordingly. We have designated Digital Technicians in our offices across the company, so the NOC Administrators partner with them to resolve any digital billboard malfunctions.

Our NOC Administrators also field internal customer issues and coordinate vendor relationships with digital display manufacturers.

Physical Demands and Work Environment:

  • The primary work environment is an office.
  • The physical demands for this position include light lifting, seeing (with a focus on reading), sitting more than 50% of the time, talking, and walking.
  • Nights spent traveling, away from home, are less than 10%

Who we are:

Founded in 1902, Lamar Advertising Company is one of the largest outdoor advertising companies in the world. With over 351,000 displays across the United States and Canada, Lamar is dedicated to helping both local businesses and national brands reach broad audiences every day.

We provide ad space through:

  • Billboards
  • Interstate logos
  • Handpainted murals
  • Transportation and airports
  • The largest network of digital billboards in the United States

We live by the Golden Rule, and we operate with honesty and integrity in every aspect of our business. We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. While Lamar is a large company, each office has its own culture and family atmosphere, making employees feel connected both locally and nationally.

We are committed to sustainable and environmentally friendly business practices and use a number of innovative strategies to reduce our environmental impact. We are actively working to reduce our annual greenhouse gas emissions and are projecting a 70% decrease by 2026 as a result of our efforts.

Lamar is an EOE/AA: Minorities/Females/Disabled/Protected Veterans or any other State or Federally protected characteristic

SMS Consent: By submitting this application, you are consenting to receive hiring-related text messages such as notifications for interviews or pre-hire assessment scheduling.

Disability Self-Identification: When applying for a job with Lamar, you will be asked to voluntarily self-identify whether you have a disability. Please take a moment to watch this video for clarification on why we're asking for this information

California Resident Disclaimer: California Residents - Lamar collects personal information in the ordinary course of considering job applicants. This information may include, for example, name, address, phone number and other contact information, employment history and reference contact information, and any other information provided by an applicant to Lamar. By submitting an application, you consent to the use or sharing of this personal information solely for the purpose of consideration for employment by Lamar. Lamar will not sell this information.

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