Retail Supervisor EX

1 month ago

Abilene, United States First Financial Bank NA Full time

SCOPE/CONTACTS: Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for promoting and marketing bank products and services, and positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees. ESSENTIAL FUNCTIONS: General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service. Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail. Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures. MINIMUM QUALIFICATIONS: Five years of retail banking experience, one of which must be in management, either in banking or another retail environment is required. A four-year college degree in business/finance is a competitive advantage. Basic math proficiency and aptitude. Demonstrated academic record of achievement in social and leadership skills. Demonstrate aptitude to handle sensitive operational transaction and customer relationships. Professional appearance and demeanor. Demonstrate strong social skills. Excellent communication skills and a self-starter mentality. Ability to adjust to flexible hours and ability to sell products and services. Will supervise staff of at least five employees and daily operations. Thorough knowledge of negotiable instruments is strongly desired. Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required. Saturday's hours and holiday hours may be a requirement based on your branch locations hours of operation. The above statements reflect the general duties considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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