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Pharmacy Technician
3 months ago
Position: Order Entry/Pharmacy Technician
Location: Bridgeville, PA
Schedule: Varies with rotating weekends
Job Description:
We are seeking a dedicated Order Entry/Pharmacy Technician to join our long-term care pharmacy team. Under the supervision of a licensed pharmacist, you will perform customer service and order entry tasks to deliver superior patient care and customer service. You will also support daily activities in a closed-door pharmacy environment, promoting efficiency, staff retention, and quality service.
Essential Job Duties:
- Communicate with nursing facilities, prescribers' offices, and insurance plans via phone or fax to fill orders, answer questions, and ensure customer satisfaction.
- Review and complete all orders before routing them for order entry.
- Check and verify order shortages, refill requests, pending orders from the previous day, and process them accordingly.
- Collaborate with Billing Representatives to manage and process pending order claims.
- Research and resolve issues related to missing deliveries, medication orders, or incorrect prescriptions.
- Report unresolved issues to the appropriate pharmacy personnel.
- Enter profile information into patient profiles accurately.
- Process orders received from electronic or faxed prescriptions, ensuring accurate data entry in the pharmacy system.
- Calculate and verify the quantity of orders based on requests or automated system inputs.
- Perform data entry for implementation, reorders, new orders, PRN orders, readmissions, and new admissions.
- Ensure orders are processed according to pharmacy cutoff times and delivery windows.
- Prepare first-dose orders, including test claiming for accurate billing if required.
- Verify accurate input of new orders and profile patients into the database.
- Maintain records of medication and equipment dispensed to residents, compute charges, and enter data in the computer.
- Promote open communication between internal and external customers, enhance cooperative efforts, and improve pharmacy production performance.
- Basic knowledge of data entry and pharmacy operations.
- Strong interpersonal skills with the ability to handle confrontational inquiries professionally and courteously.
- Excellent oral communication skills.
- Professional demeanor with the ability to provide superior customer service.
- Strong problem-solving skills; ability to research and identify billing errors and appropriate solutions.
- Experience with automated tasking systems is a plus.
- Ability to work effectively in a team-oriented, cooperative environment.
How to Apply:
If you are interested in this opportunity, please apply here. Join our team and contribute to delivering high-quality care and customer service in a supportive, dynamic environment.
