Customer Experience Representative

4 weeks ago

Sparks, United States Goettl Air Conditioning & Plumbing Full time

Job Type

Full-time

Description

We are growing and are looking for people with great attitudes that want to thrive in a high- performance sales culture, taking inbound calls/making warm outbound calls in our Call Center. We reward you for your performance.

Here are the daily duties for our Call Center position:

  • Understand and communicate services offered
  • Build and maintain relationships with current and prospective customers
  • Communicate with our customers, addressing their needs and concerns
  • Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
  • Schedule service appointments with customers
  • Set up accounts/contracts with new customers
  • Provide resolution to customer concerns
  • Route customer calls received at our Call Center accordingly based on customer needs
  • Establish rapport with new and existing customers at our Call Center
  • Outbound calls to past customers to schedule service
What we offer:
  • Competitive Pay with bonus structure
  • Medical, Dental, Vision, PTO, 401k with partial company match
  • A fun, fast paced and exciting work atmosphere
Requirements
  • Minimum of 1 year of previous customer service experience with sales preferred
  • 1 year or more of previous experience in Call Center/Contact Center experience Preferred
  • Must be sales oriented with a HIGH focus on customer service/experience
  • Must be socially focused; "How can I help you?" attitude
  • Prefers to work in a fast-paced environment
  • Persuasive, "selling" (rather than "telling") communication style
  • Type 30+ WPM, and ability to navigate through several internet based applications
  • Proficient in Windows-based computer programs with excellent navigation skills
  • Open availability 24/7 365
  • Dependable and punctual in assigned work schedule
  • Willing to undergo a pre-employment drug screening (Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check


The hours for this position are full time, Monday - Friday

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.

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