Software Architect(ServiceNow), New York, NY
1 week ago
The consultant will act as a Software Architect responsible for planning and development of enhancements on the client ITSM domain separated instances. The position will work closely with all stakeholders including Service Desk, fulfiller groups, the client PMO, and business owners to help design and implement a high quality and sustainable ServiceNow implementation. The architect will be asked to work on small projects like creating additional catalog items for client colleges and business offices as well as tickets for break fix and minor enhancements to existing ITSM assets. Clients implementation scope includes the ITSM and SPM modules. The focus of this position is ITSM catalog items like record creators for incidents and requests, reports, dashboards, and inbound email rules. The architect will also be asked to analyze, retrofit and test the environment for upgrades. Client manages a domain separated environment with all 25 colleges using some services and 12 hosted colleges using ITSM as their local system as well.
Research and advise on best practices and the best approach to using ServiceNow tools to meet each unique business challenge using our ITSM licenses. - Develop and configure ServiceNow to create new catalog items, workflows, reports, dashboards, email rules and other commonly used ITSM tools to meet enhancement requirements. - Research, develop, and enhance integrations with other Client systems to authenticate users, consume security alerts, and export data for analytics. - Define, at an architectural and design level of detail, technical solutions aligned with Client's business problems and ServiceNow Implementation Best Practices - Working with Business Analyst/Process Analyst, estimate story level of effort, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated - Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities - Work collaboratively with team members to monitor for scope creep and resolve critical path technical issues and challenges - Help mentor Client Developers in relation to technical design standards and implementation of best practices - Participate in upgrade retrofitting and regression testing.
Sr.no Requested Qualification Required Exp you Have in Months 1 84 months of experience configuring or managing ITSM software for an IT Service Desk. 84 2 60 months experience as a Service Now system administrator or implementation developer responsible for configuring the ITSM module including incident, Servce Request, Change and knowledge. 60 3 24 months experience as administer or implementation developer on a ServiceNow Domain Separated environment. 24 4 24 months implementation experience with serviceNow. 24 5 12 months experience with the ServiceNow SPM module. 12 6 ServiceNow Certified System Administrator 7 14 Required Documentation • Résumé
• Copy of Candidate Identification
(i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)
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