Senior Applications/system Analyst

1 week ago

Austin, United States Unavailable Full time
Overview

Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more

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Responsibilities
  • Leverage monitoring tools such as SolarWinds, AppDynamics, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.
  • Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.
  • Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.
  • Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.
  • Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.
  • Escalate as per documented criticality matrix definitions and processes.
Qualifications
  • Exceptional written and verbal communications skills
  • Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.
  • Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.
  • Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
  • Experience participating in Major Incidents.
  • Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.

Education:

  • Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance: 

  • The ability to pass a Tier 4/HIGH Background Investigation

Location:

  • Department of Veteran's Affairs (100% On-site)
  • Tuesday - Saturday  (7:00 AM - 3:30 PM CST Time)
  • Austin Information Technology Center (AITC)

1615 Woodward Street,

Austin, TX 78741

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