Front Desk Agent

4 weeks ago

St Louis, United States 21c Museum Hotels Full time
If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you. The starting wage for this position is $17 per hour.

Reports To: Front Desk Supervisor/Front Office Manager

Supervises: None

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

Specific Responsibilities:
  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
  • Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
  • Relays art exhibition information to guests.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
  • Performs other duties as assigned, requested or deemed necessary by management.
Qualifications:
  • Knows standard cash handling procedures and knowledge of computerized cash register systems.
  • Must be fluent in English.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
  • Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
  • Must pass a background check.
Education/Formal Training
  • High School diploma or equivalent
Experience
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

  • Front Desk Agent

    2 months ago

    St Louis, Missouri, United States Fairfield Inn by Marriott Downtown St. Louis Full time

    RequirementsApplicant must have strong interpersonal and administrative skills.Please have solid referencesSuccessful history as a front desk agent or related hospitality experienceMust have a flexible work scheduleFlexible scheduleTask-driven individualWhat you will be doingRegister & process guests and their assigned roomsAccommodate guest...

  • Front Desk Agent

    2 months ago

    St. Louis, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    1 month ago

    St Louis, Missouri, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Front Desk Agent

    3 weeks ago

    St Louis, Missouri, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Front Desk Agent

    1 month ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent - Aloft: St. Louis, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at...

  • Front Desk Agent

    1 month ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent- Residence Inn / Fairfield Inn: Maryland Heights, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent - Aloft: St. Louis, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at...

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent- Residence Inn / Fairfield Inn: Maryland Heights, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    2 months ago

    St. Louis, United States Midas Hospitality, LLC Full time

    Front Desk Agent - Hotel Indigo St. Louis Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Sta Hotel, Agent, Front Desk, Hospitality, Reservations

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States Midas Hospitality, LLC Full time

    Front Desk Agent - Hotel Indigo St. Louis Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Sta Hotel, Agent, Front Desk, Hospitality, Reservations

  • Front Desk Agent

    2 months ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk Agent

    5 days ago

    St Clair, United States Landry's Full time

    FRONT DESK AGENT This isnt just your next job its your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guests experience the moment they walk through our doors! We offer structured programs for growt Front Desk, Agent, Restaurant, Hotel

  • Front Desk Agent

    2 months ago

    St. Augustine, United States Atrium Hospitality Full time

    Hotel: St. Augustine Renaissance. Front Desk Agent. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to li Front Desk, Agent, Customer Service, Hospitality, Hotel, Associate

  • Front Desk Agent

    1 month ago

    St. Louis, United States Maverick Hotels & Restaurants and United Professional Staffing Full time

    FRONT DESK AGENT - THE LAST HOTEL, St. Louis, MO Join The Last Hotel in St. Louis as a 2nd Shift Front Desk Agent and be the welcoming face that greets our guests during the afternoon and evening hours. If you're passionate about providing exceptional guest service and ensuring memorable experiences, we want you on our team!About Us: At The Last Hotel, we're...

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States Maverick Hotels & Restaurants and United Professional Staffing Full time

    FRONT DESK AGENT - THE LAST HOTEL, St. Louis, MO Join The Last Hotel in St. Louis as a 2nd Shift Front Desk Agent and be the welcoming face that greets our guests during the afternoon and evening hours. If you're passionate about providing exceptional guest service and ensuring memorable experiences, we want you on our team!About Us: At The Last Hotel, we're...

  • Front Desk Agent

    1 month ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent - Hotel Indigo St. LouisMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team....

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States Midas Hospitality Full time

    Front Desk Agent - Hotel Indigo St. LouisMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team....

  • Front Desk Agent

    4 weeks ago

    St George, United States Troon Golf Full time

    Entrada at Snow Canyon Country Club in St. George, UT is excited to announce the exceptional career opportunity of part-time Wellness Center Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused in providing superior customer service. General purpose: Provides support to the Wellness center including greeting...

  • Front Desk Agent>

    4 weeks ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 9474 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    2 months ago

    Saint Louis, United States Fairfield Inn by Marriott Downtown St. Louis Full time

    RequirementsApplicant must have strong interpersonal and administrative skills. Please have solid references Successful history as a front desk agent or related hospitality experience Must have a flexible work schedule Flexible schedule Task-driven individual What you will be doing Register & process guests and their assigned rooms Accommodate guest...