Front Desk/Guest Service Agent
3 weeks ago
We are currently looking for a Customer Service Rock Star. Can you help our travelers have the optimal experience in Fargo and at our hotel? This is a great opportunity to use your service skills to impress our guests Share your passion for what makes Fargo and the Holiday Inn a great place to stay, play and meet At our full-service hotel we have many ways our guests can have a great time and you can be right in the middle of it We have great opportunities to learn and grow in other departments throughout the hotel, however the front desk team does not have the responsibility to complete maintenance, laundry or other tasks outside the lobby area. We need someone that can share their joy and positive energy as soon as our guests enter our hotel. Are you our missing piece?
JOB SUMMARY
As Guest Service Representative, you are the first and last impression of our guests. As a Full-Service hotel, you will be at the front desk giving each guest prompt and friendly service during their stay. You will direct the guest needs to our maintenance, housekeeping or banquet departments by radio or phone as needed. You are responsible for check-in, check-out, some reservations, and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you
RESPONSIBILITIES
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
- Book guest hotel reservations.
- Register guests to the hotel, verifying reservation, personal information and securing payment information.
- Answer and route calls as appropriate; take guest messages with accuracy.
- Promote the brand loyalty program and provide recognition and benefits to all present members.
- Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
- Responsible for cash drawer contents and transactions during shift.
- Maintain accurate records including cash flows
- Process all market and retail transactions for the guests.
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
- Maintain appropriate market inventory levels, restocking when necessary.
- Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
- High School Graduate or GED required.
- Knowledge of front desk operations and procedures, guest services and hotel services.
- Proficiently speak, read, write, and comprehend the English language. The ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
- Able to work independently and desire to participate as part of a team.
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Demonstrate genuine care for customers and employees.
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Able to work in a fast-paced environment.
Benefits Include:
- 401K with Matching
- Paid Time Off – Sick & Vacation
- Hotel discounts all over the world.
- Growth and Development opportunities
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending for all full time employees.
-
Front Desk Agent
1 week ago
Fargo, United States Fargo Clubhouse Hotel & Suites Full timeJob DescriptionJob DescriptionJob Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodation. You will welcome new guests and issue room keys, manage reservations, and provide information about rooms, rates, and amenities. Full and part-time hours available. Weekend availability is...
-
Front Desk Agent
1 week ago
Fargo, United States Fargo Clubhouse Hotel & Suites Full timeJob Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodation. You will welcome new guests and issue room keys, manage reservations, and provide information about rooms, rates, and amenities. Full and part-time hours available. Weekend availability is preferred. Benefits Medical and Dental...
-
Front Desk Agent
7 hours ago
Fargo, United States Fargo Clubhouse Hotel & Suites Full timeJob DescriptionJob DescriptionJob Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodation. You will welcome new guests and issue room keys, manage reservations, and provide information about rooms, rates, and amenities. Full and part-time hours available. Weekend availability is...
-
FT or PT Front Desk Agent, PM Shift
2 hours ago
Fargo, United States MainStay Suites Full timeJob DescriptionJob DescriptionThe Mainstay Suites hotel is looking for a Part or Full time Front Desk agent. We are looking for a candidate that is outgoing and looking to excel in the customer service industry.Job duties consist of but not limited too:-Answering all phone calls-Guest check-ins/check outs-Completing reservations and excelling in sales...
-
Guest Services Agent
1 week ago
Fargo, United States Avantic Lodging Enterprises Full timeJob SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...
-
Guest Services Agent
12 hours ago
Fargo, United States Avantic Lodging Enterprises Full timeJob SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...
-
FT or PT PM Hotel Desk Agent
1 month ago
Fargo, United States MainStay Suites Full timeJob DescriptionJob DescriptionThe Mainstay Suites hotel is looking for a Full or Part time Evening Front Desk agent. This PM position is 3p-11p and requires weekend availability. We are looking for a candidate that is outgoing and looking to excel in the customer service industry.Job duties consist of but not limited too:-Answering all phone calls-Guest...
-
Receptionist Front Desk
1 month ago
Fargo, United States SAI FND LLC Full timeJob DescriptionJob DescriptionHotel front desk clerk.ResponsibilitiesGreet and welcome guests as soon as they arrive at the deskAnswer, incoming phone calls & make reservations.Ensures With housekeeper, rooms are clean.Keep front desk lobby area clean.Able to solve customer problems.Able to provide local information & Event in the town.Able to help with...
-
Front Desk Supervisor
2 months ago
Fargo, United States C'Mon Inn Full timeJob DescriptionJob DescriptionFront desk duties as trained, working with staff and training, and dealing with guest issues as needed.#hc106512
-
Front Desk Supervisor
2 hours ago
Fargo, United States C'Mon Inn Full timeJob DescriptionJob DescriptionFront desk duties as trained, working with staff and training, and dealing with guest issues as needed.#hc106512
-
Guest Service Representative
1 week ago
Fargo, United States Radisson Blu Fargo Full timeAs Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales, driving shuttle and doing valet cars and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front...
-
Guest Service Representative
9 hours ago
Fargo, United States Radisson Blu Fargo Full timeAs Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales, driving shuttle and doing valet cars and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front...
-
Guest Services Manager
1 week ago
Fargo, United States Raymond Management Full time** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST02276 Showing 1 location **Job Details** **Description** We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities...
-
Guest Services Manager
7 hours ago
Fargo, United States Raymond Management Full time** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST02276 Showing 1 location **Job Details** **Description** We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities...
-
Guest Service Supervisor
1 week ago
Fargo, United States Radisson Blu Fargo Full timeJob DescriptionJob DescriptionAs Guest Service Supervisor, you will be responsible for supervising the guest service team, ensuring that quality standards are met and that optimum service is provided. This position is that of a working manager, where time is split between team member training and supervision, as well as filling in for regular front desk...
-
Guest Service Supervisor
8 hours ago
Fargo, United States Radisson Blu Fargo Full timeJob DescriptionJob DescriptionAs Guest Service Supervisor, you will be responsible for supervising the guest service team, ensuring that quality standards are met and that optimum service is provided. This position is that of a working manager, where time is split between team member training and supervision, as well as filling in for regular front desk...
-
Guest Services Representative
37 minutes ago
Fargo, United States Candlewood Suites Fargo-N. Dakota State Univ. Full timeJob DescriptionJob DescriptionThe Candlewood Suites @ NDSU is located off of 19th Avenue North just West of the Fargodome. With 90 suites, this extended stay hotel is looking for part-time Front Desk Agents to join our friendly and reliable team. Ideally, you’ll have experience in a hotel/customer oriented environment, be a great team player, and have an...
-
Weekend Front Desk Supervisor
6 hours ago
Fargo, United States C'Mon Inn Full timeJob DescriptionJob DescriptionAbility to perform all duties of Front Desk Staff.Supervise staff and deal with any guest issues as they arise per management directives.Weekend availability a must.Friday and Staurday, 3-11pm#hc122785
-
Front Desk Services Agent
2 months ago
Fargo, United States C'Mon Inn Full timeJob DescriptionJob DescriptionCustomer service skills, great attitude, dependable, reliable, and willing to work hard to ensure guest have a great experience will help you succeed in this position.You will greet and check in guests, take phone reservations, help guests during stay, help in a variety of position tasks as directed and trained.$15-16/hr...
-
Front Desk Services Agent
14 hours ago
Fargo, United States C'Mon Inn Full timeJob DescriptionJob DescriptionCustomer service skills, great attitude, dependable, reliable, and willing to work hard to ensure guest have a great experience will help you succeed in this position.You will greet and check in guests, take phone reservations, help guests during stay, help in a variety of position tasks as directed and trained.$15-16/hr...