Patient Service Representative
3 weeks ago
Job Location
42-00-Richmond - Richmond, VA
Description
POSITION: Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
- Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
- Screens visitors and responds to routine requests for information from patients and vendors.
- Maintains office equipment and office supplies in the front office areas.
- Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
- Opens, date stamps, and delivers mail daily as assigned.
- Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
- Keeps the patient reception area neat and clean at all times throughout the day.
- Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
- Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
- Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
- Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
- Ensures proper posting of charges into the practice management system daily as assigned.
- Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
- Closes the office each day, according to protocol.
- Determines uncollectible balances and refers such accounts to the Practice Manager.
- Assists in other front office duties at the request of the Practice Manager.
- Facilitates any physician requests throughout the day.
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
- Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
- Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
- Attends all regular staff meetings.
- Performs all other tasks and projects assigned by the Practice Manager.
- Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
- Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
Qualifications
EDUCATIONAL REQUIREMENTS:
- High school diploma required.
- Minimum of two years of experience in a medical office or customer service position.
- Proven success asking for payment, making change, and balancing a cash drawer.
- Working knowledge of basic managed care terminology and practices.
- Familiarity with scheduling and rearranging appointments effectively.
- Comfortable using email, word processing and interacting with Internet applications.
- Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
- Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
- Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
- Neat, professional appearance.
- Strong written and verbal communication skills.
- Bi-lingual is a plus, not required
-
Patient Service Representative
4 weeks ago
Richmond, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 weeks ago
Richmond, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Bilingual Patient Service Representative
3 days ago
Richmond, United States Bon Secours Health Full timeThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and ident Representative, Bilingual, Patient, Patient Services, Service, Skills, Retail, Healthcare
-
Patient Service Representative
3 weeks ago
Richmond, United States Virginia Oral and Facial Surgery Full timeVirginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. The PSR is...
-
Patient Service Representative
6 days ago
Richmond, United States Virginia Oral and Facial Surgery Full timeVirginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. The PSR is...
-
Bilingual Patient Service Representative
2 months ago
Richmond, United States Bon Secours Full timeWith a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities. PRN...
-
Patient Service Representative
5 days ago
Richmond, United States Allergy Partners Full timeJob Details Job Location 42-00-Richmond - Richmond, VA Description POSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and...
-
Patient Service Representative/phone Bank
3 days ago
Richmond, United States Dermatology Practice Full timeAt Richmond Dermatology, we exhibit a deep commitment in providing exceptional care to our patients. We invest in our talent (the employees) to ensure this commitment is on display every day. We need an exceptional Patient Service Representative whose primary responsibility will be to manage inbound / outbound calls as well as schedule patients, mange...
-
Patient Services Representative
5 days ago
Richmond, United States PartnerMD Full time**PATIENT SERVICES REPRESENTATIVE (PSR)** **Thank you for considering a career at PartnerMD!** Are you looking for an inclusive work environment where you can be a part of exceptional patient experiences? PartnerMD, a membership medical practice specializing in primary care and executive health, has an employment opportunity for **Patient Services...
-
Patient Services Representative
3 weeks ago
Richmond, United States Bon Secours Full timeWith a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities. - Job...
-
Patient Services Representative CAV
2 months ago
Richmond, United States Bon Secours Health Full timeThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and ident Patient Services, Representative, Patient, Medical Receptionist, Skills, Healthcare
-
PSR Patient Service Representative
2 weeks ago
Richmond, United States Bon Secours Full timeThank you for considering a career at Bon Secours! JOB SUMMARY: The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records...
-
Richmond, United States Bon Secours Health Full timeThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and ident Patient Services, Representative, Internal, Wealth, Medicine, Patient
-
Bilingual Patient Service Representative
3 weeks ago
Richmond, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.PRN position**Bon Secours****_About Us_**As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and...
-
Patient Access Representative Senior
3 weeks ago
Richmond, United States Virginia Commonwealth University Health Full time$1,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply - - The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include r Patient Access, Representative, Patient, Senior, Customer Service, Healthcare
-
Patient Access Representative
2 weeks ago
Richmond, United States Sheltering Arms Institute Full time**Patient Access Representative** Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative,...
-
Richmond, United States Bon Secours Health Full timeThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and ident Surgery, Patient Services, Representative, Patient, Medical Receptionist, Skills
-
Patient Access Representative
2 weeks ago
Richmond, United States VCU Health System Full timeThe Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the...
-
Customer Service Representative
2 weeks ago
Richmond, United States Answering Service of Richmond Inc Full timeDescription We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, and a...
-
Customer Service Representative
3 weeks ago
Richmond, United States Answering Service of Richmond, Inc. Full timeWe’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, and a positive,...
