SOC Operator
5 days ago
Marksman Security Corporation is hiring immediately for a Security Operations Center (SOC) Operator.
$29.00 Per Hour
This position will be responsible for monitoring, directing and responding to security and safety issues while ensuring the appropriate response is deployed efficiently and effectively.
Applicants need to be flexible with their schedule and willing to work weekends, day, evenings, overnights and holidays, if needed.
Responsibilities & Qualifications
A Security Operations Center (SOC) operator plays a critical role in ensuring the safety and security of an organization's assets, personnel, and information on a global scale. The primary function of SOC is to detect, analyze, and respond to customer impacting incidents. The SOC is crucial for protecting the studio's assets, employees, and customers. They do this by actively monitoring and managing security operations and resources.
Responsibilities:
• Answer emergency and non-emergency requests via:
Chime
Radio Communication
Phone
• Monitor and compile information on site incidents for incident summaries
Generate reports for security leadership
Zinc
Daily Leadership Brief
Track Tik/eHub
• Use available resources to provide information to the Protective Services (SPS) team
Chime
Radio Communication
Phone
• Maintain an open line of communication with The Culver Steps (TCS) Security Command Center.
Share alarm response details with the BAC via:
Chime
Phone
• Follow the escalation process for Zone 4 and Zone 6 alarms
SOC dispatches appropriate rover to the location of the alarm
Report the finding provided by the rover in the appropriate Chime group
Initiate the proper mitigation process (If needed):
Follow the SOP protocols
• Log all requests in the appropriate tracking platforms:
Sim-T
Airtable
Inform security personnel and field units about requests and pertinent information
Monitor and manage unlock requests and escorts
• Address security issues and work with Shift Supervisors to suggest solutions
Generate Sim-T for all camera / badge reader issues
Generate Sim-T for general maintenance issues
Follow-up on maintenance Sim-T and escalate where necessary
Assist with updating the communication on Sim-T requests pertaining to SPS escorts
• Proper radio communication with security personnel and TCS Security Command Center
Manage and track the status of requests for the security personnel and other personnel
• Respond to phone calls and emails consistently
Utilizing the approved greeting
Reference the approved email templates and email signatures
• Assist with badging requests after hours
Printing
Managing access levels
• Monitor Lenel system
Access control
Video Surveillance
Qualifications:
- Must have a valid state security guard card.
- Excellent communication, leadership, grammar, spelling and writing skills.
- Ability to remain calm and make decisions in emergency situations.
- Knowledge of security protocols and procedures.
- Bachelor's degree in criminal justice, cyber security, information technology, emergency management and/or business administration, or certifications in related fields preferred
- Type 55 to 75 words per minute.
- An understanding of security operations and Incident Command Systems.
- Strong interpersonal, critical thinking and time management skills.
- Ability to multitask and prioritize your assigned task in a timely manner.
- A great communicator that gets the value of teamwork.
- Comfortable in an ever changing, fast paced, and stressful environment.
- Proven experience working as a dispatcher, call center representative and/or security command center operator.
- Must successfully pass Pre-Employment background check.
- Must have Security Guard Card.
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