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Customer Support Representative

1 month ago

Canton, United States Incept Full time

Incept is a growing contact center looking to hire remote call center employees in Ohio (or Iowa). We are actively seeking driven, dependable individuals to join our remote work team as Customer Support Representative. You can be trained on a variety of programs across Incept’s well recognized client base, all with a common goal: to provide exceptional customer service that strengthens the relationship at each touch point. This role is phone based (both inbound and outbound), and we also provide text messaging, chat, and email services.

What We Offer:

We’ve been named a Top Workplace in NE Ohio 9 times by our own employees along with being named a Psychologically Healthy Workplace in Ohio. We are dedicated to creating a positive, comfortable environment that encourages individuals to work towards being the best version of themselves. Members of our team gain valuable experience in effective communication, problem solving, collaboration, and more

Incept offers a variety of benefits to help our employees achieve success both at work and in their personal lives:

  • Daily pay options - have access to your money before payroll
  • Paid training.
  • Flexible schedules with ability to take time off for the things you value most.
  • Benefits including Medical, Dental, Vision, 401k with matching, Life Insurance, EAP, Mental Health resources and more.
  • Extra hours incentives to earn gas cards, free lunches, and more.
  • A great culture with supportive teammates to help you grow.
Some of the programs you may be considered for (dependent on skill set, experience and client need):
  • Accounts/Customer Service – inbound/outbound calls assisting customers with their accounts, diagnosing issues, problem solving.
  • Order Processing- inbound calls from customers looking to place orders with various clients; must utilize client system to quickly and accurately process customer orders.
  • Transfer Agent – inbound/outbound calls regarding insurance policies; goal is to identify customer need and transfer them to the appropriate agent for assistance.
  • Blood Donor Recruitment – Inbound/outbound calls & texts to people who have previously donated blood for their local hospitals; goal is to schedule appointments for future blood donations, provide reminders, etc.
  • Sales – Outbound calls to previous or current customers offering additional products of interest.
At-Home Work Requirements

To be considered for an at home position, applicants must demonstrate an appropriate technical aptitude and an ability to perform with minimal technical issues and/or downtime. Applicants will be responsible for providing a quiet workspace free of distractions, along with their own equipment meeting the minimum standards detailed below:
  • Personal Computer Requirements - Computer Type: PC compatible (no Macs or Google Chromebooks) Monitor/ Screen Size: 17 inches or greater. Minimum OS Version: Windows 10x64 (Home/Pro/Enterprise) Minimum RAM: 6 GB or higher Minimum Processor Speed: 2 GHz (1400 MHz) or better on multi-core processors. Minimum Graphic Resolution: 1280 x 720. You'll need to have an installed and ip to date Antivirus/Antispyware software loaded onto your PC
  • Reliable Internet Connection - HARDWIRED (via Ethernet) DSL, Cable, or Fiber Optic Internet connection is required Download : 50 Mbps minimum Upload : 10 Mbps minimum
  • Wired Headset You will need to provide your own reliable WIRED USB headset for performing phone calls. Most major brands and models are supported; however Plantronics is the recommended brand, with the Plantronics Blackwire 3220 USB-A Headset being the preferred model.

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