Front Desk Representative

3 weeks ago

St Petersburg, United States Evara Health Full time

Do you want to make a difference in
the community?

Are you looking
to further your career in healthcare?

Do you want to
be part of a growing organization?

Evara Health has
been serving the community for 40 years. We are a not-for-profit health care
organization with 14+ locations throughout Pinellas County, FL

General Description

This position, also known as Financial Counselor I, performs a variety of tasks for the organization in as much as it is the first contact with the prospective and current patients at the clinic. This position is responsible for completing a smooth and timely registration process, and attending patients in person/phones, providing unparalleled customer services, collecting payments, and coordinating appointments to facilitate the efficient operation of the office and enhance the patient experience.

Essential Duties & Responsibilities:

  • Provides excellent customer/patient services in person/phones. Demonstrates consistent application of outstanding customer service skills
    1. Builds relationships with customers, patients, and caregivers by answering (non-clinical) questions and welcoming them to Evara Health
    2. Provides individualized customer service based on unique customer needs
    3. Delivers on the Evara Health purpose-driven service culture by always putting people first
  • Timely pre-registration and registration of all patients, which includes obtaining all demographic, financial, identification, and insurance documentation
  • Generates insurance verification and follows up with patient, if necessary
  • Utilizes eligibility systems, on-line websites, or phone calls to determine insurance benefits and precertification requirements
  • Enters pertinent insurance information into the EHR system
  • Assists patients with payment arrangements and in coordination with the Medicaid Eligibility Staff, assists patient with financial applications
  • Contacts patient employer, if necessary, for verification of employment, premium status, babies being added to policies
  • Completes financial analysis, collects and scans proof of income, opens the case, opens and approves the tracker, and approves the case
  • Follows up with patients for necessary signatures if they were not obtained at time of preregistration
  • Provides estimates to patients and/or physicians as requested
  • Demonstrates cash handling skills, follows all guidelines set forth in the Cash Handling policy; ability to accurately and timely balance the daily journal
  • Makes appointments for patients per established protocols; assists patients/clients with forms
  • Works collaboratively with all care team members in support of direct patient services, exhibiting flexibility and a “can do” attitude
  • Serves as a point of contact with other internal and external departments, with the goal of fostering an environment which promotes patient comfort and trust
  • Organizes workflow, keeping workspace clean and always professional
  • Adheres to all Front Desk Standards, with an emphasis on achieving all quality measures supportive of the Patient Centered Medical Home model
  • Demonstrates consistent application of outstanding customer service skills
  • Demonstrates ability to navigate and enter data into an electronic health record
  • Handles all patient issues with professionalism and courtesy, appropriately escalating all issues or concerns requiring further resolution to Patient Access Manager/Lead
  • Additional Telehealth duties may be assigned to include the following:
    1. Works with assigned provider supporting Telehealth services to include New Patient appointments
    2. Completes appointment confirmations 24-48hrs in advance to help facilitate Telehealth services
    3. Ensures patients are registered properly preparing them for their Telehealth appointment
    4. Readily available via Microsoft Teams for assigned Telehealth provider
  • Travels to different centers for coverage, as needed
  • Promotes and drives awareness of Evara Health programs, initiatives, services, pharmacy services, etc.
  • Adheres to Professional Practice standards
    1. Communicates with patients while protecting their confidential health information according to HIPAA and relevant state laws
    2. Provides feedback about customer interactions to their supervisor on a regular basis; supports corrective measures aimed at increasing service utilization
    3. Ensures that any clinical advice is provided only by providers
  • Regular and Predictable Job Attendance & Punctuality
  • Strictly adheres to all Evara Health, HIPAA, HRSA, State, Federal and accreditation agency rules, and regulations
  • Other job related duites
Education and Experience
  • High School Diploma or equivalent
  • Minimum 1 year of experience as Front Office in a healthcare setting, preferred
  • Minimum 1 year of experience in customer service, preferred
Culture

Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve.

Benefits
  • Up to 18 days of PTO in your first year
  • Pre-Taxed flexible insurance package
  • 403B with company contributions
  • Tuition reimbursement
  • Paid Training

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