Support Specialist

2 weeks ago

District Heights, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Summary
The Support Specialist provides administrative and IT support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services into an Operations and Maintenance (O&M) state and planning future service sustainment strategies and activities for Microsoft M365 applications including but not limited to Bookings, Delve, Exchange Online, Forms, OneDrive, Office Web Apps, Planner, PowerApps, Power BI, SharePoint Online, Shifts, Streams, Teams, Viva Insights, and Whiteboard, Azure Active Directory Premium 2, Azure Information Protection Premium 2, Azure Rights Management, Defender for Office 365, Defender for Could Apps, Defender for Identity and In Tune, as well as additional Microsoft 365 Services, USCIS may choose to adopt.

Essential Functions

Act as a supplement to the existing USCIS Service Desk to provide Tier I/II troubleshooting for issues that arise as part of M365 O&M
Proficient with M365 Admin Portal, PowerShell, user administration, AD integration, identity sync processes, and internal and external connectivity design.
Handle service requests and incidents, such as configuring Office desktop applications, not currently supported by the USCIS Service desk

Capabilities

Education and experience sufficient to perform the above tasks

Supervisory Responsibility

None required for this position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to remain in a stationary position 75% of the time.
Occasionally moves about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Frequently moves standard office equipment up to 25 pounds.
Must be able to work indoor conditions 90% of the time.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Additional Qualifications/Responsibilities

Experience

Minimum 3 years' experience Operating and Maintaining core Microsoft M365 Services e.g., Exchange Online, OneDrive, PowerBI, Teams, and SharePoint Online hosted within the Microsoft Government Community Cloud (GCC).
Minimum 2 years' experience supporting enablement of new Microsoft M365 GCC Services to customers. to include bringing new Services online, defining operational procedures and developing governance strategies.
Consulting experience with maintaining large scale (>20,000 named user) GCC instances of Microsoft 365 Services, Azure Commercial Subscriptions and Azure Government Subscriptions. Desired experience with and knowledge of USCIS IT infrastructure.
Practical knowledge of Active Directory Federation Services (ADFS). Azure Active Directory (AAD), AAD Connect, Azure AD Sync, and Web Access Proxies (WAP).
Practical knowledge of Guest Account management
Experience with implementation of automation services within the Microsoft GCC to include:
PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
Power Automate and Power Apps, including coding customized for the USCIS environment
Knowledge of Federal IT and DHS Security Policy
Applicable Microsoft Role Based Certifications
Experience with Azure cloud server virtualization, storage, and networking
Experience with implementation of advanced functions Microsoft 365 including administration, security, governance, and compliance (Data Loss Protection, Information Rights Management, Mobile Device Management, E-Discovery, In-Place Hold, Retention Tags, and Encryption
May be requested and required to participate in Proposal Support functions due to expertise.

Education

HS Diploma or equivalent- bachelor's degree highly desirable

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