Patient Scheduler PD

3 weeks ago

Newport, United States Brown University Health Full time

Summary:
Receives Diagnostic Imaging & Special Procedure bookings from physicians and physicians representatives and compiles Diagnostic Imaging Schedules. Performs a wide array of secretarial and reception duties for all of Diagnostic Imaging including electronic scheduling and electronic processing of patients. Provides physicians and appropriate staff with results of diagnostic procedures by phone or electronically.

Responsibilities:
Demonstrates understanding of Hospitals Mission Vision and Values.

Demonstrates understanding of job description performance expectations and competency assessment plan.

Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.

Complies with department and hospital policies and procedures.

- Reviews policies and procedures

- Reviews Employee Handbook.

Completes mandatory education.

- Hospital-wide

- Department-specific

- Job-specific

Participates in departmental and interdepartmental Quality Improvement activities.

Prepares Diagnostic Imaging Inpatient and Special Procedure bookings from the physician and his/her representative by telephone.

Schedules procedures using methods that maximize all Diagnostic Imaging modalities.

Enters pertinent data into the RIS. Retains original documentation (e.g. faxes requisitions).

Consults with Lead Techs and Radiologists regarding changes in the Diagnostic Imaging schedules.

Recognizes scheduling priorities and adjusts schedules accordingly.

Receives Diagnostic Imaging procedural cancellations from physicians or patients and adjusts Diagnostic Imaging schedule accordingly.

Demonstrates a complete knowledge of procedural preps and communicates instructions to patients as necessary.

Ensures accurate and complete clinical information is obtained for all exams requested and that the referring physician is identified.

Demonstrates excellent customer service & phone skills to accurately schedule patients in a timely and efficient manner.

Demonstrates ability to answer multi-line telephones take messages & communicate information effectively.

Demonstrates ability to communicate diagnostic reports to physicians by phone digital dictation system or electronically.

Receives patients and visitors to the department answers inquiries and refers them to the appropriate staff.

Performs other related duties as required.

Other information:
Qualifications:

High School graduation or equivalent.

Proficiency in data entry.

Knowledge of medical terminology and/or experience in a medical office setting preferred.

Excellent organizational and customer service skills required.

Must be able to sit 1-3 hrs stand 3 - 7 hrs squat 1-3 hours and lift 10-35 lbs with good body mechanics.

Moderate bending required.

Must be able to use both hands and wrists with frequent fine motor movement and repetition.

Near vision must be accurate at 20/20 far vision 20/40 with minimal color discrimination.

Must hear whisper at eight feet.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location: Newport Hospital USA:RI:Newport

Work Type: Per Diem

Shift: Shift 1

Union: Non-Union

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