National Leasing Specialist 1
3 weeks ago
- Answer incoming calls from prospective renters promptly, converting inquiries into property tours and future appointments, while offering personalized assistance to create memorable interactions
- Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences
- Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way
- Demonstrate a commitment to continuous leaning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300+ property portfolio and specific amenities each property offers
- Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes
- Ensure each guest card you enter contains detailed notes, allowing for effective communication between on-site staff and contact center agents
- Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call
- Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects
- Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
- Actively participate in a positive team environment through teamwork, communication and excellence in service
- Actively demonstrates the values of the Weidner Customer Service Vision to team members, associates and external customers
- Regular and effective communication with Contact Center Manager and teammates
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
- Customer service experience required
- Two years of property management experience desired
- Call center experience desired
- Customer service oriented with the ability to provide a unique and positive experience over the phone; Strong customer service and interpersonal skills
- Yardi CRM and ADP experience preferred; Willing and able to learn new software programs
- Ability to quickly and effectively adapt to changing property details and procedures in product knowledge base
- Ability to sit at a workstation for long periods of time
- Ability to multitask while on the phone and operate multiple software programs while reducing dead air time during costumer interactions
- Possesses solid project management discipline
- Excellent organizational, time management and interpersonal communication skills
- Detail oriented, consistently meets deadlines and fast learner
- Ability to quickly provide creative solutions to complex problems
- Ability to quickly adopt and fully understand and utilize various technology and software applications
- Ability to work outside of normal scheduled hours as needed
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Able to give professional directions clearly in person, over the phone, email, and text
- Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)
- Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Excellent verbal and written communication skills; detail oriented, well organized
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Valid and current driver’s license, vehicle and vehicle insurance
- Ability to work 5 days a week in an office location
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