Customer Service

2 weeks ago


Valdosta, United States Team Temps Full time

Job Position: Customer Service/Order Expeditor

Location: VALDOSTA, GA 31601

Pay Rate: $19.00/hr

Shift: 7am-4pm

Description: This person will provide support to dealer order management and works directly with the plants to provide quality and efficient order status.

  • Report and manage open order report with current status
  • Expedite shipments where appropriate.
  • Maintain strong working relationships and communications with internal customers & external dealers to confirm production/shipping schedules and monitor open purchase orders to ensure on-time deliveries.
  • Recognizes material problems, reviews alternatives and makes recommendations to improve on time delivery.
  • Verifies material meets required specifications for each job released - report constraints with recommendations.
  • Updates system of plant's planned ship date, communicating late and re-commit dates in system
  • Tracks open orders along with production facilitators to ensure completion to schedule and identify/expedite manufacturing shortages.
  • Communicates status for Materials lead times to customer service, team coordinators, and customers, as required.
  • Works with Demand Analyst & systems for order tracking and material planning needs
  • Manage multiple sites in geographically dispersed locations.
  • Resolve discrepancies between purchase orders and receipt documents and invoices.
  • Prepare and maintain expediting logs and multiple reports directly related to the shipping status, to include, but not limited to the tracking and expediting of orders.
  • Respond to Supplier inquiries, maintain open line of communication with requester, and provide status to Management on all assigned shipments.
  • Interact with the receiving team if receivers are not in order - not signed and dated - not in accord with the packing list and BOL attached to the receiver. Keep buyers apprised of such issues with receiving if they happen too often.
  • Must be available for overtime and weekend hours when necessary.
  • A minimum of a HS Diploma or GED
  • Review daily reports and follow FIFO on all areas of production.
  • Understand dealer assigned ship dates to meet schedule expectations
  • Communicate any vendor backorder situation or shortfall of inventory to customer service team.
  • Minimum 5 years of experience working with distribution, transportation and customer service.


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