Community Outreach Specialist

4 weeks ago

Cleveland, United States HarmonyCares Full time

Overview:

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision - Every patient deserves access to quality healthcare.

Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities:

The Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services. This will include an in-depth explanation of services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments.

Essential Duties and Responsibilities

  • Identify innovative strategies to enroll patients into HarmonyCares
  • Develop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patients
  • Establish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patients
  • Address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members
  • Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships
  • Conduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares program
  • Coordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notes
  • Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
  • Meet or exceed established monthly engagement targets
  • Other duties as assigned
Qualifications:

Required Knowledge, Skills and Experience

  • High school diploma
  • 2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Access to reliable transportation
  • Non remote employees must maintain a valid driver's license and good driving record
  • Ability to walk patients and families through enrollment
  • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
  • Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
  • Ability to analyze problems and resolve issues in a rapid, direct and complete manner

Preferred Knowledge, Skills and Experience

  • Associates degree
  • Provider engagement experience
  • Prior Healthcare sales experience
  • Experience with CRM platform
  • Working knowledge of healthcare industry
  • Proficient in PowerPoint and Excel
  • Dynamic personality and a knack for developing good interpersonal relationships
  • Comfort with scientific terminology
  • Ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies
  • Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners)

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