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IT Technical Support

1 month ago

Millsboro, United States Mountaire Corporation Full time
Job Description

Primary Purpose

Perform installations, maintenance and repair work on any computer related equipment from laptops, desktops, communications equipment (digital & IP phones), tablets (ex. iPad's), smart phones (ex. iPhone's), printers, local area networks, any piece of computer related peripheral or software for end users. Respond to maintenance tickets. Provide a high level of customer service to the end user.

Major Duties & Responsibilities
  1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
  2. Oversee the daily performance of computer systems.
  3. Set up equipment for employee use, performing or insuring proper installation of cables, operating systems, or appropriate software.
  4. Develop training materials and procedures, or train users in the proper use of hardware or software.
  5. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications
  • Related On-the-Job Training/Vocational School or Associate's Degree.
  • 1-year related work experience with Microsoft Windows 10, Microsoft 365, Microsoft Exchange and Outlook email client.
  • Basic understanding of PC and network hardware.
  • Good organizational and communication skills.
  • Excellent interpersonal and customer service skills.


About Us

Are you looking for more than just a job? The culture at Mountaire is one of our greatest strengths and most valued assets. We maintain the same core values and family-focused work environment that we've operated with since day one. You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers. We are a service to one another and to our customers, demonstrating operational excellence and outstanding performance.

About the Team

Mountaire Overview

Mountaire Corporation and its two operating affiliates, Mountaire Farms Inc. and Mountaire Farms of Delaware, Inc. (collectively, "Mountaire Farms" or "Mountaire"), are agricultural food production and processing companies providing competitive jobs to almost 10,000 dedicated employees at facilities in Arkansas, Delaware, Maryland, Virginia, and North Carolina. Now the fourth largest chicken company in the United States, we are still family owned and fully committed to giving back to the communities where we do business. At Mountaire Farms, our culture is what defines us. It sets us apart from our competition and reinforces what we stand for. Supporting each other, uplifting each other, and helping each other succeed -- that's the Mountaire way Our vision is to provide growth, stability, and opportunities for our people, our customers, and our communities by profitably delivering wholesome quality chicken.

Total Compensation

Mountaire also offers an amazing total compensation package A few examples of our benefits that may be offered to you are: eight paid holidays, Medical Plans with free onsite Health and Wellness Centers, Dental and Vision Programs, Employee Assistance Program for you and your family, Retirement Planning with 401(k), Profit Sharing, Employee Discounted Chicken Sales, Employee Discounts with partners (Car Purchase, Phone Plans, & Shopping), Tuition Reimbursement and many exciting career development programs

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